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Analysis / Reporting Features

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David Martin, User (Posts: 2)

Aug 04, 2021 8:24:52 am EDT

I invoice for time spent on remote access to certain clients. Is there a way to run reports to see how much time was spent on each machine?

Pauline, Support (Posts: 2886)

Aug 04, 2021 4:37:11 pm EDT

Hello David,

Thank you for your message.

Unfortunately, we do not provide such feature yet. However, I'll forward your suggestion to our development department for a review to see if we can add this feature to our roadmap and implement it in our future updates.
Meanwhile, as a temporary workaround you can use Host or Viewer logs - however, please note that the log file only stores time when the remote session was started. Sorry for the inconvenience.

Please let us know if you have other questions.

Marv Downey, User (Posts: 8)

Oct 05, 2022 8:20:41 pm EDT

Support level: Pro

I would also urge you to move this feature up in the priority list - it's been discussed since as far back as at least 2015 and is now showing up in many competing products - very important for those of us billing for support time and working outside of an expensive comprehensive support platform.

Pauline, Support (Posts: 2886)

Oct 06, 2022 10:57:56 am EDT

Hello Marv,

Thank you for your message.

We do plan to add a few features regarding reports on Viewer's side and they're already on our wishlist. Hopefully, we will be able to implement them with one of next updates.

Please let us know if you have other questions.

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