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After 7.0 update I can't connect to remote PC if monitor is sleeping

moonslice, User (Posts: 23)

Mar 17, 2021 11:20:25 am EDT

Before I updated to 7.0 everything worked great connecting between 2 Windows 10 PC's.

But after updating to 7.0 if the remote PC has not been active for awhile and the monitor is in sleep mode, I can't connect.

If I move the mouse on the remote PC which turns on the monitor, then I can connect to the remote PC immediately.

I confirmed the remote PC "never" sleeps in Power Settings. The only thing I se t is for the monitor to go off after 5 minutes - but it was like that before I upgraded and everything worked fine back then.

moonslice, User (Posts: 23)

Mar 17, 2021 1:42:38 pm EDT

Support level: Free or trial

BTW, if I try to connect to the remote PC for File Transfer instead of Full Control, that works fine.

Pauline, Support (Posts: 2886)

Mar 17, 2021 3:24:57 pm EDT

Hello,

Thank you for your message.

This is a known issue that will be fixed in the upcoming version 7.0.0.2 which due this week. Meanwhile please try the following workaround:
While in the Full Control window right-click on the tab with the connection and use the Send key command (e.g. send Alt + PrtScr):

After 7.0 update I can't connect to remote PC if monitor is sleeping - 17 Mar 2021 03:22:23

This should unlock the remote screen, so you'd be able to connect.

Hope that helps.

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