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Knowledge Base

Most Popular

Can't connect using Internet-ID
Connectivity
Can't connect using direct connection
Connectivity
Slow remote connection speed/performance
Connectivity, Performance
Full Control and View mode isn't working or is unstable
Performance, Features
Remote Utilities is mistakenly detected as malware
Antivirus

All Articles

Does Remote Utilities "call home"?
Security
Cloud address book icon shows exclamation mark
Self-hosted server, Error
Drag-n-drop restrictions
Features
How secure is Remote Utilities?
Security
How to Flush the DNS Resolver Cache on Windows, macOS, and Linux
Connectivity
Simple update doesn't work
Upgrade, Installation, Error
Unable to connect a network drive. The network path was not found
Error, Installation
Allow Remote Utilities on a perimeter firewall
Connectivity, Security
What is a direct connection?
Features, Connectivity
What is an Internet-ID connection?
Connectivity, Features
"Access violation" error in the Viewer
Error
"Administrator rights are required" error
Error
"E-mail is not sent" error
Error
"File is not an actual MSI package of the Host" error
Error, MSI configuration
"The code you entered is incorrect" error
Error
About support levels
Support, Licensing
Am I ever forced to update?
Upgrade
Are you from the VNC family?
Features
Can anyone connect to my computer if they know my Internet-ID?
Security
Can I access unattended remote computers?
Connectivity
Can I bypass firewalls when connecting over the Internet?
Connectivity
Can I directly connect to a remote PC using its IP address?
Connectivity
Can I mass-deploy the program across all my remote PCs?
Installation
Can I run Host in hidden mode?
Security, Features
Can I save the connection password on the Viewer side?
Security
Can I start concurrent remote sessions from the same workstation?
Licensing
Can I use a free license key alongside a paid license key on the same machine?
Licensing
Can I use my own server for firewall bypass?
Connectivity, Self-hosted server
Can I work from multiple Viewer workstations with a 1-tech license?
Licensing
Can you fill out a W-9 form?
Order
Cannot connect after upgrading to Windows 10
Connectivity, Upgrade
Cannot edit antivirus software settings remotely
Antivirus
Cannot override UAC on the remote PC
Security, Connectivity
Cannot uninstall old version and update to new version
Installation, Upgrade, Error
Certain keys not working in Full Control mode
Features
Ctrl + Alt + Del is not sent to the remote PC
Features
Do you offer an educational or non-profit discount?
Licensing, Order
Do you provide free technical support?
Licensing, Support
Does Remote Utilities work in a web browser?
Features
Does the program require ActiveX or Java Runtime Environment?
Features
High CPU usage on the Host side
Performance
Host icon is not being displayed in the system tray
Features
Host service won't start
Features, Installation, Upgrade
How can I order using a purchase order (PO)?
Order
How can I recover the product key I have lost?
Licensing, Order
How do I access my remote computers from multiple Viewers?
Connectivity
How do I import records from a spreadsheet into my address book?
Features
How do I migrate RU Server (self-hosted server) to another PC?
Self-hosted server, Installation
I forgot address book encryption password. What should I do?
Security
I forgot Host access password. What should I do?
Security
I forgot settings protection password. What should I do?
Security
I received an email about Host installation I didn't initiate.
Installation, Security
I want to evaluate the program before the purchase. How do I do that?
Licensing, Installation
Identifying Unauthorized Remote Access with Host Logs
Security
Invalid license key error
Licensing, Error
Is it a one-time purchase or a subscription?
Licensing, Order
Is Remote Utilities HIPAA compliant?
Features, Security
Mapped drives are not showing in File Transfer mode
Features, File Transfer
MSI configurator can't connect to server on Windows 7
Connectivity, MSI configuration
MSIGUIDs for Remote Utilities Host
Installation
rfusclient.exe and rutserv.exe - What are they?
Antivirus, Installation
Socket error #11001: Host not found
Error, Connectivity
Some windows or menus are not visible
Features
Two-factor authentication (2FA) not working
Security
We are tax exempt. Can we order without a tax?
Order
Will I be charged VAT if I purchase from Europe?
Order
Will my license expire?
Licensing, Order