Refund Policy
At Remote Utilities, we are committed to customer satisfaction. We understand that sometimes a product may not meet your expectations. In line with this commitment, we offer a straightforward refund and cancellation policy.
Refund Eligibility
- All purchases of Remote Utilities software are eligible for a refund within 30 days of the transaction.
- This policy applies to all one-time payments and the first installment of any recurring services.
Refund Process
- To initiate a refund, please contact our Sales team. We require your order number and the email address used during your purchase.
- While not mandatory, we appreciate if you could provide a reason for the refund to help us improve our services.
- Refund requests will be acknowledged within one business day of receipt.
Processing Time
- Refunds will be processed promptly. The timeline for refund completion will not exceed ten business days from the acknowledgment of the refund request.
- The refund will be credited back to the original method of payment (credit/debit card or PayPal account).
Thank you for choosing Remote Utilities. Your trust in our product is highly valued.