Hello Sai,
Thank you for your message.
Could you please clarify if you're connecting to the remote Host machine using the
Full Control mode? If this is the case, please double-check if the Full Control icon is enabled on the Toolbar:
![not able to control host computer - 10 Nov 2020 04:18:37](/bitrix/components/bitrix/forum.interface/show_file.php?fid=6499)
In addition, please double-check if the
Full Control connection mode is allowed in the
Host Settings -> Modes tab. In case if the Full Control checkbox is disabled, please enable it and make sure to restart the Host in order for the changes to be applied.
Hope that helps.