Hello Gaz,
Thank you for your message.
Could you please let us know what version of Remote Utilities do you use? In case if you use version 6.10.10.0 or an older version, then please try updating your Remote Utilities installation to the latest
6.12 Beta 4 version as the issue might have already been fixed in the latest release.
The latest
6.12 Beta 4 version of Remote Utilities is available for download on
this page.
When updating, please make sure to update
both Host and Viewer to the same version to avoid the version mismatch that might lead to performance issues or some features not working.
In case if the issue persists even after updating or if you already use the latest 6.12 Beta 4 version, please let us know, we will test this issue out to see if we can reproduce it.
Looking forward to your reply.
