Community
Issues in File Transfer mode
Boris Rudoy,
User (Posts: 33)
May 05, 2021 5:18:53 am EDT
Support level: Free or trial
Installed version 7.0.1.0 on both sides host and viewer.
Trying to copy files from viewer computer (Windows 7) to host computer with Win 7 or Win 10 (Tested on 3 different computers)
Source: C:\TMP\Remote Utilities\Version 7.0.1.0\
Destination: C:\TMP\Remote Utilities\
Source folder contain host and viewer installation files and subfolder "Portable" with extracted portable viewer 7.0.1.0
Portable Viewer is NOT RUNNING on Source computer. Running regular viewer.
After few files copying without problem File transfer log show error:
[05.05.2021 04:53:12] Some errors of data transfer occurred.
And file transfer window closed automatically because of check box "Close when operation complete"
Let's disagree - Copy files process is not complete because of error. File transfer log should not be closed until user review.
Here the log inself:
--------------- cut --------------------
[05.05.2021 04:52:56] Directory 'C:\TMP\Remote Utilities\Version 7.0.1.0' successfully created
[05.05.2021 04:52:56] Directory 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable' successfully created
[05.05.2021 04:52:56] Directory 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable' successfully created
[05.05.2021 04:52:56] Directory 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets' successfully created
[05.05.2021 04:52:56] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\libeay32.dll' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\libeay32.dll'
[05.05.2021 04:52:56] Upload completed
[05.05.2021 04:52:56] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\rutserv.exe' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\rutserv.exe'
[05.05.2021 04:53:04] Upload completed
[05.05.2021 04:53:04] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\sfx.exe' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\sfx.exe'
[05.05.2021 04:53:06] Upload completed
[05.05.2021 04:53:06] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\ssleay32.dll' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\ssleay32.dll'
[05.05.2021 04:53:06] Upload completed
[05.05.2021 04:53:06] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\upx.exe' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\upx.exe'
[05.05.2021 04:53:07] Upload completed
[05.05.2021 04:53:07] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\config_4.xml' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\config_4.xml'
[05.05.2021 04:53:07] Upload completed
[05.05.2021 04:53:07] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\connections_4.xml' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\connections_4.xml'
[05.05.2021 04:53:07] Upload completed
[05.05.2021 04:53:07] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\EULA.rtf' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\EULA.rtf'
[05.05.2021 04:53:07] Upload completed
[05.05.2021 04:53:07] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\libeay32.dll' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\libeay32.dll'
[05.05.2021 04:53:08] Upload completed
[05.05.2021 04:53:08] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\license.txt' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\license.txt'
[05.05.2021 04:53:12] Warnings: 0
[05.05.2021 04:53:12] Some errors of data transfer occurred.
[05.05.2021 04:53:12] Copying is complete
--------------- cut --------------------
I try to copy this folder into 3 different destinations (mean 3 different computers). Same result.
I decide one of the file has been locked on source side (I run portable viewer once and unload it after it) Nothing helpful in the log file.
Source computer have few process related to RU (see uploaded image)
If I stop host and close viewer they disappear.
Also I am able to copy C:\TMP\Remote Utilities\Version 7.0.1.0\ from source computer to any other file share in the local network.
So I didn't expect anything related Portable viewer is running.
This issue have really low priority.
Trying to copy files from viewer computer (Windows 7) to host computer with Win 7 or Win 10 (Tested on 3 different computers)
Source: C:\TMP\Remote Utilities\Version 7.0.1.0\
Destination: C:\TMP\Remote Utilities\
Source folder contain host and viewer installation files and subfolder "Portable" with extracted portable viewer 7.0.1.0
Portable Viewer is NOT RUNNING on Source computer. Running regular viewer.
After few files copying without problem File transfer log show error:
[05.05.2021 04:53:12] Some errors of data transfer occurred.
And file transfer window closed automatically because of check box "Close when operation complete"
Let's disagree - Copy files process is not complete because of error. File transfer log should not be closed until user review.
Here the log inself:
--------------- cut --------------------
[05.05.2021 04:52:56] Directory 'C:\TMP\Remote Utilities\Version 7.0.1.0' successfully created
[05.05.2021 04:52:56] Directory 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable' successfully created
[05.05.2021 04:52:56] Directory 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable' successfully created
[05.05.2021 04:52:56] Directory 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets' successfully created
[05.05.2021 04:52:56] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\libeay32.dll' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\libeay32.dll'
[05.05.2021 04:52:56] Upload completed
[05.05.2021 04:52:56] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\rutserv.exe' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\rutserv.exe'
[05.05.2021 04:53:04] Upload completed
[05.05.2021 04:53:04] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\sfx.exe' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\sfx.exe'
[05.05.2021 04:53:06] Upload completed
[05.05.2021 04:53:06] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\ssleay32.dll' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\ssleay32.dll'
[05.05.2021 04:53:06] Upload completed
[05.05.2021 04:53:06] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\upx.exe' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\assets\upx.exe'
[05.05.2021 04:53:07] Upload completed
[05.05.2021 04:53:07] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\config_4.xml' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\config_4.xml'
[05.05.2021 04:53:07] Upload completed
[05.05.2021 04:53:07] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\connections_4.xml' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\connections_4.xml'
[05.05.2021 04:53:07] Upload completed
[05.05.2021 04:53:07] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\EULA.rtf' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\EULA.rtf'
[05.05.2021 04:53:07] Upload completed
[05.05.2021 04:53:07] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\libeay32.dll' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\libeay32.dll'
[05.05.2021 04:53:08] Upload completed
[05.05.2021 04:53:08] Upload file 'c:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\license.txt' to 'C:\TMP\Remote Utilities\Version 7.0.1.0\Portable\ru.viewer.portable\license.txt'
[05.05.2021 04:53:12] Warnings: 0
[05.05.2021 04:53:12] Some errors of data transfer occurred.
[05.05.2021 04:53:12] Copying is complete
--------------- cut --------------------
I try to copy this folder into 3 different destinations (mean 3 different computers). Same result.
I decide one of the file has been locked on source side (I run portable viewer once and unload it after it) Nothing helpful in the log file.
Source computer have few process related to RU (see uploaded image)
If I stop host and close viewer they disappear.
Also I am able to copy C:\TMP\Remote Utilities\Version 7.0.1.0\ from source computer to any other file share in the local network.
So I didn't expect anything related Portable viewer is running.
This issue have really low priority.
Boris Rudoy,
User (Posts: 33)
May 05, 2021 5:27:22 am EDT
Support level: Free or trial
Just try to copy another folder c:\TMP\Remote Utilities\Version 7.0.0.2
same error,
Try to copy single folder c:\TMP\Remote Utilities\Version 7.0.0.2\viewer7.0.0.2.portable
same error,
another folder c:\TMP\Remote Utilities\Version 7.0.0.1\\viewer7.0.0.1.portable
same error,
After that copy few folder from another programs located at c:\TMP\ - all file copy operations complete, no any problem.
same error,
Try to copy single folder c:\TMP\Remote Utilities\Version 7.0.0.2\viewer7.0.0.2.portable
same error,
another folder c:\TMP\Remote Utilities\Version 7.0.0.1\\viewer7.0.0.1.portable
same error,
After that copy few folder from another programs located at c:\TMP\ - all file copy operations complete, no any problem.
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Pauline,
Support (Posts: 2830)
May 05, 2021 3:18:40 pm EDT
Hello Boris,
Thank you for your message.
We will test this out to see if we can reproduce the issue in our environment.
I'll get back to you with an update on this issue shortly.
Thank you for your message.
We will test this out to see if we can reproduce the issue in our environment.
I'll get back to you with an update on this issue shortly.
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