Community
Remote install without my knowledge
Links used in this discussion
Links used in this discussion
- https://www.remoteutilities.com/about/privacy-policy.php
- https://www.remoteutilities.com/support/forums/forum1/2147-free-license_-notification-near-the-system-tray-and-other-changes
- https://www.remoteutilities.com/about/eula.php
- https://www.remoteutilities.com/support/docs/host-log/
- https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/
- https://www.remoteutilities.com/support/docs/installing-and-uninstalling/
- https://www.remoteutilities.com/support/docs/host-settings/
- https://www.remoteutilities.com/support/docs/active-directory-group-policies/
- https://www.remoteutilities.com/support/docs/remote-install-tool/
- https://www.remoteutilities.com/support/kb/host-service-won-t-start/#How_to_export_Windows_System_Events_log_Windows_10_
HackedUser857,
User (Posts: 6)
Sep 03, 2022 11:57:30 pm EDT
Support level: Free or trial
I've searched for likely words in a dump of ALL events on my machine and can find ZERO events that look like belonging to 'Remote Utilities' or 'RU server'....
Any other of ideas of things I can check?
Any other of ideas of things I can check?
Pauline,
Support (Posts: 2836)
Sep 05, 2022 7:12:23 pm EDT
Hello,
Unfortunately, in case if there are no logs or other RU files stored on the machine, then there's no way for us to tell if it was accessed or not since the log files are only stored locally and we have no access to them - only the user themselves can access the log or setting files on their machine and we only request files to diagnose connectivity or configuration issues.
However, as we've mentioned before, if you believe that someone had obtained unauthorized access to your machine (which is illegal), then please consider contacting nearest police department in order to report this - in this case they can request the logs from our servers which might help taking the originating IP address of whoever accessed your machine. You can also provide our contact email privacy@remoteutilities.com to the police department.
Hope that helps.
Unfortunately, in case if there are no logs or other RU files stored on the machine, then there's no way for us to tell if it was accessed or not since the log files are only stored locally and we have no access to them - only the user themselves can access the log or setting files on their machine and we only request files to diagnose connectivity or configuration issues.
However, as we've mentioned before, if you believe that someone had obtained unauthorized access to your machine (which is illegal), then please consider contacting nearest police department in order to report this - in this case they can request the logs from our servers which might help taking the originating IP address of whoever accessed your machine. You can also provide our contact email privacy@remoteutilities.com to the police department.
Hope that helps.
TONY LARIOS,
User (Posts: 4)
Oct 22, 2022 10:55:39 pm EDT
Support level: Free or trial
Unfortunately Linux is not as totally immune to hacks as you may think. Try to read different cybersecurity forums and you'll see. And just like RU support said, it can be accessed in different ways and then make additional installations by the attacker. Lastly, that version that you saw was very likely modified.
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