Hi, Windows Viewer 7.1.7.0 Windows Host 7.1.7.0 Android Viewer 7.1.7.0 m12.4.1 x64
Windows viewer connects to the host over the internet using the default RU server Android viewer goes to Authorization page asking for Password It is not possible to enter the password as Preparing... is displayed at the bottom of the screen with a green rotating arc After 12seconds the screen reverts to the Connections page
Error log states 12-02-2023_14:14:46_645 Method "Connect" - OK. HostCaption connected to ID server: xxx.xxx.xx.xxx 12-02-2023_14:14:58_295 Connection to "HostCaption" failed.
I have tried the following: turned off IPv6 on windows viewer and host turned on Use legacy capture mode on the host
Unfortunately, there was a minor issue with one of our servers. However, that was already fixed and all our servers are up and running. Could you please check if you're able to connect?
