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Cannot see desktops of systems with monitor off
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Best Regards,
Bill Allen
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Thank you for your message.
Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart Host in order for the changes to be applied. This should fix the issue with the black screen for headless Host machines/machines with their monitor off.
Hope that helps.
Bill Allen wrote:
Although I can see a preview of a system desktop without the remote system monitor on, I cannot set it in View Only or Full Control modes. Why is that? Is there a setting I can change to fix this? version is 7.0.2.0
Best Regards,
Bill Allen
Adding some pictures for clarification.Bill Allen wrote:
Although I can see a preview of a system desktop without the remote system monitor on, I cannot set it in View Only or Full Control modes. Why is that? Is there a setting I can change to fix this? version is 7.0.2.0
Best Regards,
Bill Allen
~Bill
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Thank you for providing the screenshots.
Yes, this is a known issue which was mostly fixed in the most recent updates and only occurs rarely. Enabling the Use legacy capture mode feature as described above usually helps to resolve this specific issue as well. Please try enabling it and see if this helps.
Please let us know if the issue persists.
That fixed it. Thanks!Pauline wrote:
Hello Bill,
Thank you for your message.
Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart Host in order for the changes to be applied. This should fix the issue with the black screen for headless Host machines/machines with their monitor off.
Hope that helps.
~Bill
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
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