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viewer cannot connect to host
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Trent,
User (Posts: 56)
May 03, 2022 9:02:31 am EDT
Support level: Free or trial
Sent!
David Slish,
User (Posts: 3)
May 03, 2022 9:07:33 am EDT
Support level: Free or trial
Conrad Sallian,
I found the host logs, where are the viewer logs located?
Thanks,
Dave
I found the host logs, where are the viewer logs located?
Thanks,
Dave
Dustin Miller,
User (Posts: 17)
May 03, 2022 9:07:39 am EDT
Support level: Free or trial
Same thing again as last week ! All hosts say online, try to connect and it says connecting and just spins and spins and never connects to the host. EXACTLY SAME ISSUE AS LAST WEEK. I can not afford to lose another entire day like last week. I'm still behind because of last weeks issue ! Please fix ASAP in NH
James Clark,
User (Posts: 6)
May 03, 2022 9:09:19 am EDT
Support level: Free or trial
My ISP is Spectrum and also I tried using my Verizon hotspot and still could NOT connect.
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad Sallian,
Support (Posts: 2987)
May 03, 2022 9:10:58 am EDT
Hi David,David Slish wrote:
Conrad Sallian,
I found the host logs, where are the viewer logs located?
Thanks,
Dave
Viewer logs can be located as described here https://www.remoteutilities.com/support/docs/connection-log/
jon otto,
User (Posts: 13)
May 03, 2022 9:30:30 am EDT
Support level: Free or trial
Same issue in Arizona. Windows 10. Version 7.1.2.0. Cannot Connect, but hosts show as online. Tried to attach log as Image, but got an error.
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad Sallian,
Support (Posts: 2987)
May 03, 2022 10:11:08 am EDT
Please, check if the issue persists. Thanks.
Trent,
User (Posts: 56)
May 03, 2022 10:13:04 am EDT
Support level: Free or trial
Success! All connections are functioning again! Thanks for the quick fix, Conrad!!!
Let me know if I can supply any further information from either the viewer or host side if you need to do any follow up troubleshooting.
Let me know if I can supply any further information from either the viewer or host side if you need to do any follow up troubleshooting.
Dustin Miller,
User (Posts: 17)
May 03, 2022 10:13:53 am EDT
Support level: Free or trial
I seem to be back up at this current point in time but it's been spotty on & off earlier today.
James Clark,
User (Posts: 6)
May 03, 2022 10:27:59 am EDT
Support level: Free or trial
I am able to connect to the host now. Thank you so much for getting this resolved!
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