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Connection refused

Stephen G, User (Posts: 4)

Jun 01, 2022 4:32:26 am EDT

Interestingly, I have been able to establish a successful remote connection via the android app. Obviously that's no replacement for a proper desktop, but thought it may be of use to some of you.

I used it to fire up some other software that shall remain nameless here!

Cheers
Stephen

Edited:Stephen G - Jun 01, 2022 4:32:45 am EDT

Marco Mira, User (Posts: 13)

Jun 01, 2022 4:35:37 am EDT

Support level: Free or trial

Bostjan wrote:

I haven't find the site today. As I recall something was said in January this year. But I don't know anythig for sure. :(

OK. thanks

Marco Mira, User (Posts: 13)

Jun 01, 2022 4:36:00 am EDT

Support level: Free or trial

Stephen G,
<TOP>

Mike butterworth, User (Posts: 6)

Jun 01, 2022 5:06:13 am EDT

Support level: Free or trial

Has anyone raised a ticket with support ?

Bostjan, User (Posts: 4)

Jun 01, 2022 5:34:21 am EDT

Support level: Free or trial

Mike butterworth wrote:

Has anyone raised a ticket with support ?

Can "free" users raise a ticket with support or can only "payed" users raise a ticket?

Mike G, User (Posts: 47)

Jun 01, 2022 5:36:46 am EDT

Support level: Pro

I have raised a ticket with a log file.

Alejandro Gómez Pérez, User (Posts: 3)

Jun 01, 2022 5:36:53 am EDT

Support level: Free or trial

Hello anybody:

Does anyone know if there is an estimate of how long the problem will last?

Thanks.

Edited:Alejandro Gómez Pérez - Jun 01, 2022 5:47:08 am EDT

Stephen Davies, User (Posts: 4)

Jun 01, 2022 7:17:24 am EDT

Support level: Pro

We use this for engineer and customer support and has stopped working today. Clearly an outage or issue on their servers that issues IDs. I have raised a ticket with support and attached my logs. Hope this gets fixed quickly as we have a 4 day weekend coming up and the engineers use this to support our customers :-(

Pauline, Support (Posts: 2830)

Jun 01, 2022 8:36:51 am EDT

Hello everyone,

Thank you for your messages.

This is to inform you that we're currently investigating the issue and will do our best to resolve it as quickly as possible. We're very sorry for the caused inconvenience.

I'll keep everyone updated and will let you know as soon as the issue is fixed.

Marco Mira, User (Posts: 13)

Jun 01, 2022 8:38:25 am EDT

Support level: Free or trial

Pauline,
Grazie from Italy

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