Community

Bob Smith wrote:

This is not a device issue. I have the same issue as others here and I’ve temporarily switched to an alternative app on two computers and it's working without any issues. Direct connection is also working.

I thought it may be an ISP level block on your ID servers, but I get exactly the same issue with or without a VPN.

It's not a VPN issue or ISP filtering.
I have a pro network and full lic but all @once it's DEAD on ALL my clients anywhere in the world.
It's related to the public ID server (I'm sure of it)

Hi

Im having the exact same issue as everyone else on here. Using Windows 10.
tried on 3 different PCs and also a Mac. Only thing that works is if i use Viewer on Android and IOS
Remoteutilities has the problem its not us.

Thanks

The issue is the man in the middle !

I too have an identical problem. It is not possible to login to any remote PC using internet-ID. The problem cannot be due to antivirus software as I have turned these off temporarily. As others have remarked, everything was working fine yesterday and it is inconceivable that everyone has a problem today that is not due to a problem with your servers.

Please advise.

adam jarman wrote:

Hi

Im having the exact same issue as everyone else on here. Using Windows 10.
tried on 3 different PCs and also a Mac. Only thing that works is if i use Viewer on Android and IOS
Remoteutilities has the problem its not us.

Thanks

The linux client also works .....

Pauline wrote:

Hello everyone,

I've just checked with our developers on the issue and they've let me know that our servers are up and running and there were no recent downtimes or other issues on our servers within at least the last 7 days.

Could you please let us know if you have any antivirus/firewall software installed on your Viewer machine?

Looking forward to your reply.

Without any AV/Windows Defender and firewall disable.
problem persists

it@fa1070 wrote:

adam jarman wrote:

Hi

Im having the exact same issue as everyone else on here. Using Windows 10.
tried on 3 different PCs and also a Mac. Only thing that works is if i use Viewer on Android and IOS
Remoteutilities has the problem its not us.

Thanks

The linux client also works .....

I tried on a PC that never had viewer installed on it before aswell. It does not ask for the password of the Host. just tries to logon. No way of entering a password.

Please João Correia DO NOT answer it's possibly an antivirus isue !!!
Clealy it's related to YOUR infra , please read de forum above to know more.

To post that it is an anti-virus/firewall issue when everyone is experiencing the same issue on windows PCs is just plain silly.  To appease myself I have turned off my AV and firewall, used our test network with no restrictions on the firewall for both host and viewer.  It still does not work.

Log extract

01-06-2022__14:28:21__132 InetConnection #942325. Internet connection to Uploader (178.162.214.240:5655).
01-06-2022__14:28:21__164 InetConnection #942325. Method "Connect" - OK. Uploader connected to ID server: 178.162.214.240.
01-06-2022__14:28:36__167 InetConnection #942325. Socket error. Name: "Uploader", host: "178.162.214.240:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__14:28:36__167 Connection #942325. Connection to "Uploader" failed. Mode: <Authorization>.
01-06-2022__14:28:36__168 Context #942325 removed. Mode: <Authorization>.

FYI - we and everyone else we know who is using RU at the moment are having the same issue with connection refusals on all hosts - this is an RU issue.

01-06-2022__14:28:16__629 Connection #193685. Connection to "OFFICE". Mode: <Authorization>. Connecting...
01-06-2022__14:28:16__630 InetConnection #193685. Internet connection to OFFICE (178.162.214.240:5655).
01-06-2022__14:28:16__666 InetConnection #193685. Method "Connect" - OK. OFFICE connected to ID server: 178.162.214.240.
01-06-2022__14:28:31__670 InetConnection #193685. Socket error. Name: "OFFICE", host: "178.162.214.240:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__14:28:31__671 Connection #193685. Connection to "OFFICE" failed. Mode: <Authorization>.
01-06-2022__14:28:31__672 Context #193685 removed. Mode: <Authorization>.