Community
Connection refused
R Coleman,
User (Posts: 2)
Jun 01, 2022 11:44:11 am EDT
Support level: Free or trial
Problem solved. Thank you.
Bob Smith,
User (Posts: 9)
Jun 01, 2022 11:45:03 am EDT
Support level: Free or trial
Working again for me! Thanks for the fix.
Joel Stokes,
User (Posts: 7)
Jun 01, 2022 11:45:12 am EDT
Support level: Free or trial
Can you check RU server log please - should be multiple connection error messages.Pauline wrote:
Hello everyone,
Thank you for the provided feedback.
Could you please try connecting to your Hosts once again and let us know if it works?
Thank you.
----- OK ---- seems oknow - what was the problem?
Edited:Joel Stokes - Jun 01, 2022 11:46:26 am EDT
Mike G,
User (Posts: 47)
Jun 01, 2022 11:48:16 am EDT
Support level: Pro
Problem resolved.
fNefwZzGuKOn,
User (Posts: 4)
Jun 01, 2022 11:51:51 am EDT
Support level: Free or trial
Also another report that I'm now able to connect as normal. A postmortem on what had gone wrong would be really, really good please RU.
Silvio Biaggi,
User (Posts: 2)
Jun 01, 2022 11:53:52 am EDT
Support level: Free or trial
Update: All connections (all win10 <--> win10) working againSilvio Biaggi wrote:
Still not working here neither...
thanks for your support and get a well deserved beer now...
adam jarman,
User (Posts: 8)
Jun 01, 2022 11:54:31 am EDT
Support level: Free or trial
All good for me on mac and windows 10
Stephen Davies,
User (Posts: 4)
Jun 01, 2022 11:55:15 am EDT
Support level: Pro
Hey
My customers who I have been unable to support this afternoon will demand improvise a root cause report to them.
Could you provide a report on why your outage/fault happened please?
Many Thanks
My customers who I have been unable to support this afternoon will demand improvise a root cause report to them.
Could you provide a report on why your outage/fault happened please?
Many Thanks
Marco Mira,
User (Posts: 13)
Jun 01, 2022 1:00:07 pm EDT
Support level: Free or trial
OK, works now. Thanks
Pauline,
Support (Posts: 2832)
Jun 01, 2022 1:14:46 pm EDT
Hello everyone,
This is to confirm that we have fixed the issue. I'm glad to hear it works for you now and you all are able to access your Hosts.
Unfortunately, there was an unexpected issue that has occurred during the server's routine maintenance. Fortunately, we were able to fix the issue as soon as we managed to identify the cause. We apologize for the inconvenience.
Let us know if you have more questions.
This is to confirm that we have fixed the issue. I'm glad to hear it works for you now and you all are able to access your Hosts.
Unfortunately, there was an unexpected issue that has occurred during the server's routine maintenance. Fortunately, we were able to fix the issue as soon as we managed to identify the cause. We apologize for the inconvenience.
Let us know if you have more questions.
* Website time zone: America/New_York (UTC -4)