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Problems Updating due to missing viewer_70010.msi

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Jeff Cousino, User (Posts: 4)

Sep 15, 2022 10:26:31 am EDT

I haven't been able to update my viewer software for a long time now. It pops up with the error unable to find the file viewer_70010.msi
I'm assuming it's trying to uninstall an old version before installing the newest. Is there any way to get this file or a workaround.

Thanks

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Problems Updating due to missing viewer_70010.msi

Conrad Sallian, Support (Posts: 2987)

Sep 15, 2022 1:04:01 pm EDT

Hi Jeff,

You should try the Microsoft tool mentioned in this KB article https://www.remoteutilities.com/support/kb/cannot-uninstall-old-version-and-update-to-new-version/.

Hope that helps.

Jeff Cousino, User (Posts: 4)

Sep 15, 2022 2:31:49 pm EDT

Support level: Starter

Worked perfectly.

Thank you

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