Community
Drag and drop sometimes does not work
Alexandre Vikol,
User (Posts: 11)
Aug 10, 2017 5:19:34 am EDT
Support level: Free or trial
Hello,
I have installed the viewer on windows 10 and when I try and drag and drop to a windows server 2016 host the drag and drop sometimes work and sometimes not.
Even when it works I have to wait a few seconds for the mouse cursor to change.
It's not really important because there is a file transfer mode or we can use RDP but it would save us some time if we could copy and paste or drag and drop.
I have installed the viewer on windows 10 and when I try and drag and drop to a windows server 2016 host the drag and drop sometimes work and sometimes not.
Even when it works I have to wait a few seconds for the mouse cursor to change.
It's not really important because there is a file transfer mode or we can use RDP but it would save us some time if we could copy and paste or drag and drop.
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad,
Support (Posts: 2987)
Aug 10, 2017 7:51:19 am EDT
Hello Alexandre,
Thank you for your post.
Hope that helps.
Thank you for your post.
This is how it is supposed to work. You should allow the program 1-3 seconds before it receives a response from the Host and finish the operation. Performance usually depends on the kind of connection used - on a LAN it should be faster that when using the Internet-ID.Even when it works I have to wait a few seconds for the mouse cursor to change.
Hope that helps.
Alexandre Vikol,
User (Posts: 11)
Aug 10, 2017 8:00:56 am EDT
Support level: Free or trial
I don't mind waiting a few seconds but it only works like 1 in 5 times. So drag and drop a 10 KB file this way takes 1 minute because you have to retry 5 times.
It's not an urgent issue for us but it would be nice in the future if it worked 100%.
It's not an urgent issue for us but it would be nice in the future if it worked 100%.
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad,
Support (Posts: 2987)
Aug 10, 2017 11:48:53 am EDT
Hello Alexandre,
Or do you try different files and different locations each time?
Is this happening in exactly the same conditions each time? For example, you drag a file from remote desktop to the local desktop, and it sometimes works and sometimes doesn't.but it only works like 1 in 5 times.
Or do you try different files and different locations each time?
Alexandre Vikol,
User (Posts: 11)
Aug 11, 2017 2:14:49 am EDT
Support level: Free or trial
Yes in the exact same condition. Drag and drop the same file from local user desktop to remote user desktop. It worked only after 5 tries. I also tried with another file that I never manager to drag and drop successfully because I gave up after 10 retries.
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad,
Support (Posts: 2987)
Aug 14, 2017 11:30:18 am EDT
Hi Alexandre,
It is hard to figure out exactly what might be causing this behavior. I can only say that our team is going to revamp the code related to dragging and dropping and make it more robust and feature-rich.
It is hard to figure out exactly what might be causing this behavior. I can only say that our team is going to revamp the code related to dragging and dropping and make it more robust and feature-rich.
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