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Changing resolution causes mouse to track incorrectly in Agent

Aaron Graham, User (Posts: 5)

Jan 21, 2018 7:34:36 pm EST

Using latest 6.8.0.1 version - changing resolution on host while connected (and even after reconnecting) causes mouse tracking/clicks to work incorrectly - doesn't click in the right place, and screen no longer stretches to correct size. Win10 host & viewer.

Conrad, Support (Posts: 2987)

Jan 22, 2018 3:38:37 am EST

Hello Aaron,

Thank you for your post.

Could you try restarting the remote session , that is - close the Full Control window and re-launch it - after you change resolution.

Aaron Graham, User (Posts: 5)

Jan 22, 2018 7:48:47 am EST

Support level: Free or trial

Hi,

Great program by the way - I did try restarting the session, screen still appeared incorrect (showed only in top quarter, I'm guessing proportional by resolution) and mouse did not move correctly.

Cheers,

Aaron

Conrad, Support (Posts: 2987)

Jan 22, 2018 10:56:47 am EST

Hello Aaron,

Could you try enabling "Use legacy capture mode" in the Host options. Here is a screenshot:

Changing resolution causes mouse to track incorrectly in Agent - 22 Jan 2018 10:56:40

Aaron Graham, User (Posts: 5)

Jan 22, 2018 7:18:25 pm EST

Support level: Free or trial

Thanks will give this a try next time it happens.

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