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black block for cursor image in viewer

Keith Hay, User (Posts: 12)

Jan 04, 2019 9:17:53 am EST

running 6.10.3.0 viewer and host on win 10 . Whenever the cursor is positioned to an inputtable field in the host window the cursor changes to a large black block and "ins ert" icon.. quite distracting though it does not seem to affect functionality. I saw this same behavior was observed in 6.10.2.0

Its almost like the text insert icon is se t on a black background..

Keith

Edited:Keith Hay - Jan 04, 2019 9:19:10 am EST

Conrad Sallian, Support (Posts: 2987)

Jan 04, 2019 9:27:20 am EST

Hello Keith,

Thank you for your message. Could you tell us the name of the application on the remote Host where the input field is located?

Conrad Sallian, Support (Posts: 2987)

Jan 04, 2019 10:44:07 am EST

Hello Keith,

Another question - did you change your cursor settings in Windows (on the Host computer) from Windows defaults to something else?

Keith Hay, User (Posts: 12)

Jan 05, 2019 8:23:26 am EST

Support level: Starter

Hi Conrad.
It happens in just about any app that has text entry ( Word, Edge, IE, Excel). No changes to default Win10 cursor or display properties. I'm doing some further checking as I think it may be associated with default Win10 display scaling as the host I see it on is a new laptop which Windows defaults to 150% scaling because of the screen resolution. In this case the host and viewer are identical with the same default 150% screen scaling.

I definitely has to do with the win10 default display scaling... If I change the display scaling to 100% on the host the artifact disappears. changing host display back to the default 150% displays the cursor as the uploaded image

black block for cursor image in viewer - 05 Jan 2019 08:29:29

Keith

Edited:Keith Hay - Jan 05, 2019 8:29:59 am EST

Keith Hay, User (Posts: 12)

Jan 05, 2019 8:46:49 am EST

Support level: Starter

Interestingly, it seems to be associated to the host. If I change the display scaling to 199% on the viewer, but leave the host at 150%, the cursor artifact remains. so it would seem that it is the host that is sending the "block" to the viewer.

Keith

Conrad Sallian, Support (Posts: 2987)

Jan 07, 2019 6:44:48 am EST

Hello Keith,

Thank you for the details. We will test this and I will get back to you soon.

Conrad Sallian, Support (Posts: 2987)

Jan 07, 2019 6:50:47 am EST

Hello Keith,

There is a possible workaround - please, try enabling "Use legacy capture mode" in the Host settings. You might need to restart the Host after that.

black block for cursor image in viewer - 07 Jan 2019 06:50:41

Keith Hay, User (Posts: 12)

Jan 19, 2019 8:32:14 am EST

Support level: Starter

thanks Conrad,

Edited:Keith Hay - Jan 19, 2019 8:33:23 am EST

Keith Hay, User (Posts: 12)

Jan 19, 2019 8:32:49 am EST

Support level: Starter

thanks Conrad,
Legacy capture mode seems to resolve the issue.

Keith

Julia Ellis, User (Posts: 2)

Feb 21, 2023 6:33:47 am EST

Support level: Free or trial

Unfortunately I have the same issue here. My display is set to 125% scaling.

I also have a green colour applied to my mouse cursor for increased visibility.

I have enabled legacy capture mode on the host however this did not fix the issue.

The legacy capture mode was great at fixing my vertical monitors being shown as half cut off horizontal monitors. However the black box around the cursor is not fixed.

Any ideas how this can be fixed?

Using latest version of host on PC and viewer app on android. Tried on S20 Ultra Samsung and S22 Ultra.

Edited:Julia Ellis - Feb 21, 2023 6:34:13 am EST

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