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Why is my screen black

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Anders Forsman, User (Posts: 2)

Mar 09, 2019 5:26:34 am EST

I have installed Remote Utilities on 5 Windows10 PC:s. Both hosts and viewers.
All works fine connecting to and fr om. Except for 3 of my PC:s connecting to one specific host. In this case all I can see is a black screen. In the main window wh ere I choose to log in, the quick view shows the remote screen as it should.
The 4:th PC shows the remote screen for all other PC:s.
I have tried uninstalling and reinstalling in vain.
What can be the problem?

Anders Forsman, User (Posts: 2)

Mar 09, 2019 5:34:50 am EST

Support level: Free or trial

I just discovered that after beeing connected for a very long time, an hour or so, the remote screen shows up.
But this is still a big problem for me.

Pauline, Support (Posts: 2833)

Mar 11, 2019 9:36:30 am EDT

Hello Anders,

Thank you for your message.

Please refer to this troubleshooting guide in our Knowledge Base.

Hope that helps.

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