Hello Dan,
Thank you for your message.
Before we proceed to further troubleshooting, please try referring to
this troubleshooting guide for the Internet-ID connection and see if any solution among the ones that are listed in the article helps to resolve the issue.
If you have tried all solutions but the issue still persists, please send us the Host log files for examination. Here is how to locate the Host logs:
https://www.remoteutilities.com/support/docs/host-log/You can send them to support@remote-utilities.com
Please, do not publish the logs on the forum, they are considered personal information.
Looking forward to your reply.
