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Error on opening the application
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Links used in this discussion
Neil Ashton,
User (Posts: 3)
Apr 06, 2020 2:47:39 am EDT
Support level: Free or trial
I have a Windows 10 machine, I downloaded your trial version mid last week to test and was able to configure both host and viewer. For the last couple of days I have been able to access the host machine via the viewer (bit slower than I would have expected). However today the viewer opens with an error - your report below:
Error report - Remote Utilities Viewer
---
Class: EInvalidOperation
Text: Control 'dxDockPanelGroups' has no parent window. Path:
fmMain
.dxDockPanelGroups.
Version: 69110 (0)
Id: {3F8CACD1-CCC0-40B3-8902-58D1E85D306D}
Date: 06-04-2020 08-38-47
---
Info:
date/time : 2020-04-06, 08:38:47, 877ms
computer name : DESKTOP-DIELTK3
user name : Neil <admin>
registered owner : Neil
operating system : Windows 10 Tablet PC x64 build 18362
system language : English
system up time : 1 minute 9 seconds
program up time : 3 seconds
processors : 8x Intel® Core i7-8565U CPU @ 1.80GHz
physical memory : 10992/16150 MB (free/total)
free disk space : (C:) 198.83 GB
display mode : 1280x720, 32 bit
process id : $194
allocated memory : 92.75 MB
largest free block : 836.15 MB
executable : rutview.exe
exec. date/time : 2019-07-02 16:46
version : 6.10.10.0
callstack crc : $b2f2281c, $b552bd9d, $b552bd9d
exception number : 1
exception class : EInvalidOperation
exception message : Control 'dxDockPanelGroups' has no parent window. Path: fmMain .dxDockPanelGroups.
main thread ($29c8):
005dd09b +08b rutview.exe Vcl.Controls 3318 +1 InvalidControlOperation
005e5a9d +079 rutview.exe Vcl.Controls 9584 +13 TWinControl.CreateWnd
005e601a +016 rutview.exe Vcl.Controls 9765 +3 TWinControl.CreateHandle
0119de21 +005 rutview.exe dxDockControl 9691 +1 TdxCustomDockControl.CreateHandle
005ea074 +01c rutview.exe Vcl.Controls 12393 +4 TWinControl.HandleNeeded
005ea06b +013 rutview.exe Vcl.Controls 12392 +3 TWinControl.HandleNeeded
005ea081 +005 rutview.exe Vcl.Controls 12399 +1 TWinControl.GetHandle
0063b50f +003 rutview.exe Vcl.ComCtrls 9924 +0 TTreeNodes.GetHandle
0063bad4 +014 rutview.exe Vcl.ComCtrls 10244 +1 TTreeNodes.SetUpdateState
0063bab5 +00d rutview.exe Vcl.ComCtrls 10238 +2 TTreeNodes.BeginUpdate
010ea240 +04c rutview.exe ROMConnections 3966 +6 TROMConnectionManager.SynchronizeTree
00e42a02 +06e rutview.exe uViewerGlobal 130 +20 TMyGlobal.InitConnectionManager
00e42912 +08a rutview.exe uViewerGlobal 90 +10 TMyGlobal.FirstTimeShowHandler
012aa1a2 +7ba rutview.exe MainForm 1370 +260 TfmMain.Init
012aaabc +000 rutview.exe MainForm 1539 +0 TfmMain.FormCreate
0070669d +031 rutview.exe Vcl.Forms 3822 +3 TCustomForm.DoCreate
00db7dd1 +005 rutview.exe dxRibbonForm 624 +1 TdxCustomRibbonForm.DoCreate
007062a9 +011 rutview.exe Vcl.Forms 3705 +1 TCustomForm.AfterConstruction
0040936d +01d rutview.exe System 18822 +2 @AfterConstruction
012bc52b +05b rutview.exe MainForm 9649 +7 TfmMain.Create
0071189a +076 rutview.exe Vcl.Forms 10843 +13 TApplication.CreateForm
012e6b42 +046 rutview.exe rutview 212 +10 initialization
74a16357 +017 KERNEL32.DLL BaseThreadInitThunk
cpu registers:
>> will be calculated soon
stack dump:
>> will be calculated soon
disassembling:
>> will be calculated soon
Error report - Remote Utilities Viewer
---
Class: EInvalidOperation
Text: Control 'dxDockPanelGroups' has no parent window. Path:
fmMain
.dxDockPanelGroups.
Version: 69110 (0)
Id: {3F8CACD1-CCC0-40B3-8902-58D1E85D306D}
Date: 06-04-2020 08-38-47
---
Info:
date/time : 2020-04-06, 08:38:47, 877ms
computer name : DESKTOP-DIELTK3
user name : Neil <admin>
registered owner : Neil
operating system : Windows 10 Tablet PC x64 build 18362
system language : English
system up time : 1 minute 9 seconds
program up time : 3 seconds
processors : 8x Intel® Core i7-8565U CPU @ 1.80GHz
physical memory : 10992/16150 MB (free/total)
free disk space : (C:) 198.83 GB
display mode : 1280x720, 32 bit
process id : $194
allocated memory : 92.75 MB
largest free block : 836.15 MB
executable : rutview.exe
exec. date/time : 2019-07-02 16:46
version : 6.10.10.0
callstack crc : $b2f2281c, $b552bd9d, $b552bd9d
exception number : 1
exception class : EInvalidOperation
exception message : Control 'dxDockPanelGroups' has no parent window. Path: fmMain .dxDockPanelGroups.
main thread ($29c8):
005dd09b +08b rutview.exe Vcl.Controls 3318 +1 InvalidControlOperation
005e5a9d +079 rutview.exe Vcl.Controls 9584 +13 TWinControl.CreateWnd
005e601a +016 rutview.exe Vcl.Controls 9765 +3 TWinControl.CreateHandle
0119de21 +005 rutview.exe dxDockControl 9691 +1 TdxCustomDockControl.CreateHandle
005ea074 +01c rutview.exe Vcl.Controls 12393 +4 TWinControl.HandleNeeded
005ea06b +013 rutview.exe Vcl.Controls 12392 +3 TWinControl.HandleNeeded
005ea081 +005 rutview.exe Vcl.Controls 12399 +1 TWinControl.GetHandle
0063b50f +003 rutview.exe Vcl.ComCtrls 9924 +0 TTreeNodes.GetHandle
0063bad4 +014 rutview.exe Vcl.ComCtrls 10244 +1 TTreeNodes.SetUpdateState
0063bab5 +00d rutview.exe Vcl.ComCtrls 10238 +2 TTreeNodes.BeginUpdate
010ea240 +04c rutview.exe ROMConnections 3966 +6 TROMConnectionManager.SynchronizeTree
00e42a02 +06e rutview.exe uViewerGlobal 130 +20 TMyGlobal.InitConnectionManager
00e42912 +08a rutview.exe uViewerGlobal 90 +10 TMyGlobal.FirstTimeShowHandler
012aa1a2 +7ba rutview.exe MainForm 1370 +260 TfmMain.Init
012aaabc +000 rutview.exe MainForm 1539 +0 TfmMain.FormCreate
0070669d +031 rutview.exe Vcl.Forms 3822 +3 TCustomForm.DoCreate
00db7dd1 +005 rutview.exe dxRibbonForm 624 +1 TdxCustomRibbonForm.DoCreate
007062a9 +011 rutview.exe Vcl.Forms 3705 +1 TCustomForm.AfterConstruction
0040936d +01d rutview.exe System 18822 +2 @AfterConstruction
012bc52b +05b rutview.exe MainForm 9649 +7 TfmMain.Create
0071189a +076 rutview.exe Vcl.Forms 10843 +13 TApplication.CreateForm
012e6b42 +046 rutview.exe rutview 212 +10 initialization
74a16357 +017 KERNEL32.DLL BaseThreadInitThunk
cpu registers:
>> will be calculated soon
stack dump:
>> will be calculated soon
disassembling:
>> will be calculated soon
Neil Ashton,
User (Posts: 3)
Apr 06, 2020 3:56:53 am EDT
Support level: Free or trial
Sorry, I forgot to mention that the error pops up as soon as I open the viewer, not when I try to connect to the host - I cannot even see the host connection and the only way to close the viewer is via Task Manager.
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad Sallian,
Support (Posts: 2987)
Apr 06, 2020 5:57:51 am EDT
Hi Neil,
Thank you for your message.
Your Viewer configuration file may have been corrupted. Please, close the Viewer, access the folder %APPDATA%\Roaming\Remote Utilities Files\ and delete the file config_4.xml. Then start the Viewer. The config file will get regenerated anew.
As for speed/performance, please refer to this KB article.
Hope that helps.
Thank you for your message.
Your Viewer configuration file may have been corrupted. Please, close the Viewer, access the folder %APPDATA%\Roaming\Remote Utilities Files\ and delete the file config_4.xml. Then start the Viewer. The config file will get regenerated anew.
As for speed/performance, please refer to this KB article.
Hope that helps.
Neil Ashton,
User (Posts: 3)
Apr 06, 2020 7:07:36 am EDT
Support level: Free or trial
Hello Conrad
Thank you, worked like a dream! Appreciate the prompt support.
Thank you, worked like a dream! Appreciate the prompt support.
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