Community

Presumably there are some reasons for this limitation, but I find it very strange. It seems to make screen blanking pretty much unusable. Wasn't it better to use the old implementation with a dedicated driver then?

Thanks Polina for your reply.

I have been using your suggestion to reduce screenshot recorded file size, but it did not help because of recording so many identical screenshots for long time makes the recorded files huge and difficult to review.

Please think seriously about adding the option to discard identical screenshots.

Thanking you.

Over the past couple of days I have tried using using version 6.12 Beta 2 Viewer.  It has not been a happy process!
Having installed the viewer on an XP pro machine which had version 6.1010.0 working fine, I found that my address book and so forth had not been carried over to the new version (and nor had my licence).  I turns out that 6.12 stores these settings in the user's application data in a folder Remote Manipulator Files whereas 6.10 uses Remote Utilities Files.
After copying the data across, I had the address book back, but a side effect was that the free trial period had expired.  On trying to install my licence code, I got a message "Attention Invalid registration key"  The key worked fine on a different machine which still had version 6.10.10.0.
So I uninstalled 6.12.  The uninstall progress window showed gibberish symbols instead of text!
I Reinstalled 6.10.10.0, and fortunately all was back to how it had been previously.
I then tried installing the beta on a Windows 7 machine which had not halready had the viewer installed.  This too would not accept the licence key.
So for me, version 6.12 beta 2 is completely unusable as it stands.

Peter Gray wrote:

Over the past couple of days I have tried using using version 6.12 Beta 2 Viewer.  It has not been a happy process!
Having installed the viewer on an XP pro machine which had version 6.1010.0 working fine, I found that my address book and so forth had not been carried over to the new version (and nor had my licence).  I turns out that 6.12 stores these settings in the user's application data in a folder Remote Manipulator Files whereas 6.10 uses Remote Utilities Files.
After copying the data across, I had the address book back, but a side effect was that the free trial period had expired.  On trying to install my licence code, I got a message "Attention Invalid registration key"  The key worked fine on a different machine which still had version 6.10.10.0.
So I uninstalled 6.12.  The uninstall progress window showed gibberish symbols instead of text!
I Reinstalled 6.10.10.0, and fortunately all was back to how it had been previously.
I then tried installing the beta on a Windows 7 machine which had not halready had the viewer installed.  This too would not accept the licence key.
So for me, version 6.12 beta 2 is completely unusable as it stands.

Went to upgrade from 6.12b1 to 6.12b2 and lost registration and address books as well. Went to put in registration and also got invalid registration key error. Uninstalled (I didn't have any gibberish) and reinstalled previous 6.12b1 to get registration and address books (address book sync still broken on this machine so I'm giving up on RUT now).

I thought that after nearly two weeks after the b2 was posted, this SHOWSTOPPER bug would have been found and the b2 pulled by now, so pretty annoyed to have run into it myself today.

Polina Krasnoborceva wrote:

Hello Peter and Max,

Thank you for your feedback.

We've managed to reproduce the issue and implemented a quick fix for it. We apologize for the caused inconvenience.

An updated build of version 6.12 Beta 2 is available on  this page . Please try updating your Viewer and see if the issue persists.

Please let us know if you have more questions.

Polina,

The newest version updated and address books and registration worked.

But I would strongly suggest letting your developer know that they should increment the version string instead of re-releasing under same version.  That is just a no-no. We always had a saying, "numbers are free".