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RDP over ID - RDP connection. Access denied.

Boris Rudoy, User (Posts: 33)

Sep 29, 2020 8:51:58 am EDT

Viewer - 6.10.10.0
Host - 6.10.10.0
Host Computer connected to network via VPN
Windows 10, Firewall off for any connection mode.

Windows RDP setting allow to connect, user name added to "allow" list.

Viewer able to connect to host using Internet-ID (all settings are defaults)
Viewer have RDP connection settings - "ask for credential."
When I try to connect it's return :
"This computer can't connect to the remote computer.
Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator."

It's Never ask user name or password

From the RU Host log file:
RDP connection. Access denied. Because of the security settings.

What can be wrong?

Attached Files

RDP over ID - RDP connection. Access denied.

Pauline, Support (Posts: 2830)

Sep 29, 2020 4:06:22 pm EDT

Hello Boris,

Thank you for your message.

Could you please double-check if the RDP connection mode is enabled in the Host Settings -> Modes tab? If yes, then could you please send us the Host logs fr om the machine wh ere the issue occurs for examination? You can locate the Host logs in the following directory:
C:\Program Files (x86)\Remote Utilities - Host\Logs\
You can send the log files to support@remoteutilities.com.

In addition, could you please try adding the logon credentials, i.e. username and password in the Connection Propertied -> RDP tab and enabling the Allow to save logon information checkbox to see if it's possible to connect to a remote Host using RDP mode this way?

Looking forward to your reply.

Boris Rudoy, User (Posts: 33)

Sep 29, 2020 4:19:42 pm EDT

Support level: Free or trial

Yes, you are right.
Host Settings -> Modes->RDP fix the problem .
Have no idea when I uncheck this one. Thanks for the helpful advice!

Pauline, Support (Posts: 2830)

Sep 29, 2020 4:41:18 pm EDT

Hello Boris,

I'm glad to hear we were able to help and it works for you now!

Please let us know if you have other questions.

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