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Links used in this discussion
Links used in this discussion
- https://www.lac.co.jp/english/service/operation/lacfalcon.html
- https://www.remoteutilities.com/solutions/self-hosted-server.php
- https://www.remoteutilities.com/support/docs/about-ru-server/
- https://www.remoteutilities.com/support/docs/registering-the-program/
- https://www.remoteutilities.com/support/docs/ru-server/
- https://www.remoteutilities.com/blog/import-from-active-directory-and-improved-file-transfer/#Port_manager_in_RU_Server_settings
john Randal,
User (Posts: 120)
Jan 10, 2021 8:57:30 pm EST
Support level: Mini
Shinichi Satake,
User (Posts: 7)
Jan 11, 2021 12:05:40 am EST
Support level: Starter
Same to us.
Shinichi Satake,
User (Posts: 7)
Jan 11, 2021 1:14:22 am EST
Support level: Starter
self-reply: back to online. Thank you.
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Pauline,
Support (Posts: 2830)
Jan 11, 2021 9:37:08 am EST
Hello John and Shinichi,
Thank you for your messages.
Yes, unfortunately, there was a short (approximately 5 minutes) downtime on our servers. We assume that some temporary issue within the datacenter's network caused the downtime. We're currently investigating the issue.
However, right now our servers are up and running. Sorry for the inconvenience.
Please let us know if you have other questions.
Thank you for your messages.
Yes, unfortunately, there was a short (approximately 5 minutes) downtime on our servers. We assume that some temporary issue within the datacenter's network caused the downtime. We're currently investigating the issue.
However, right now our servers are up and running. Sorry for the inconvenience.
Please let us know if you have other questions.
Shinichi Satake,
User (Posts: 7)
Jan 18, 2021 3:35:29 am EST
Support level: Starter
Hi,
It seems to be offline again. Please rectify.
Thank you, Satake
It seems to be offline again. Please rectify.
Thank you, Satake
Shinichi Satake,
User (Posts: 7)
Jan 18, 2021 3:39:01 am EST
Support level: Starter
(self reply) back to online, now. Thank you, Satake
Mike G,
User (Posts: 47)
Jan 18, 2021 4:56:26 am EST
Support level: Pro
All hosts showing Offline for me now as well...
Mike G,
User (Posts: 47)
Jan 18, 2021 5:00:03 am EST
Support level: Pro
And now they are back up. This seems different from previous (fairly infrequent) loss of online status for all our hosts as they have been offline for about 20mins for me. Also some can be connected to even though they show offline...
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad Sallian,
Support (Posts: 2987)
Jan 18, 2021 5:04:01 am EST
Hi Mike,
The service has been up and running. But we have some suspicions about the network environment there at the datacenter. Currently investigating the issue.
Sorry for the inconvenience.
The service has been up and running. But we have some suspicions about the network environment there at the datacenter. Currently investigating the issue.
Sorry for the inconvenience.
Shinichi Satake,
User (Posts: 7)
Jan 18, 2021 5:14:43 am EST
Support level: Starter
Just for your information; all PC were showed as Offline, but, when I tried to login a targeted PC, it prompted the password and actually I could login it. Then the attempted PC remains Online.
Once I closed the Viewer UI and reopened, all PC were showed as Offline again.
Thank you.
Once I closed the Viewer UI and reopened, all PC were showed as Offline again.
Thank you.
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