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rutview crash

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Anthony Waddell, User (Posts: 13)

Mar 15, 2021 11:54:24 am EDT

Frequent crashes of rutview - not even using it at the time of crashing.

Faulting application name: rutview.exe, version: 7.0.0.1, time stamp: 0x603b8bda
Faulting module name: rutview.exe, version: 7.0.0.1, time stamp: 0x603b8bda
Exception code: 0xc000041d
Fault offset: 0x002a64f9
Faulting process id: 0x30e4
Faulting application start time: 0x01d71819e8ccfe8c
Faulting application path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Faulting module path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Report Id: bad8429a-206d-4ab5-a73c-632b9ff5f50d
Faulting package full name:
Faulting package-relative application ID:

Pauline, Support (Posts: 2830)

Mar 15, 2021 5:22:53 pm EDT

Hello Anthony,

Thank you for your message.

Could you please try uninstalling your Viewer completely as described in this tutorial and then re-installing it from scratch? Please make sure to restart your computer before re-installing Viewer.
In addition, if you have any connection entries in your Viewer's address book, you can export your address book by following this tutorial.

Please let me know if the issue persists.

Anthony Waddell, User (Posts: 13)

Mar 18, 2021 1:44:27 pm EDT

Support level: Free or trial

I followed your instructions EXACTLY and had no difficulty in doing so.

Several days later, same crash. There are 2 entries in the Windows event viewer, one is the same as previously given to you, and the other is here (with a different "exception code"

Faulting application name: rutview.exe, version: 7.0.0.1, time stamp: 0x603b8bda
Faulting module name: rutview.exe, version: 7.0.0.1, time stamp: 0x603b8bda
Exception code: 0xc0000005
Fault offset: 0x00009d20
Faulting process id: 0x1080
Faulting application start time: 0x01d71c1c56c7b53a
Faulting application path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Faulting module path: C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe
Report Id: 7ba102e5-fd9a-4321-8ff8-574b18566730
Faulting package full name:
Faulting package-relative application ID:

Pauline, Support (Posts: 2830)

Mar 18, 2021 4:24:00 pm EDT

Hello Anthony,

Thank you for the provided update.

I'll forward this issue to our development and ask for their input on this. Sorry for the inconvenience.

I'll get back to you with an update on this shortly.

Pauline, Support (Posts: 2830)

Mar 18, 2021 5:13:33 pm EDT

Hello Anthony,

Thank you for your patience.

I've checked on the issue with our developers. Could you please enable logging in your Viewer as described in this guide? After you enable the logging feature, please wait till rutview.exe crashes once again and then send us the Viewer log files for examination. You can send the logs to support@remoteutilities.com.

Looking forward to your reply.

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