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Updating portable viewer from 6.10 to 7.x and other bits of info neede
Links used in this discussion
- https://www.remoteutilities.com/support/docs/updating-remote-utilities/#Updating_Portable_Viewer
- https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/#
- https://www.remoteutilities.com/support/docs/about-msi-configurator/#Step_4:_Settings_update
- https://www.remoteutilities.com/support/docs/installing-and-uninstalling/
- https://www.remoteutilities.com/support/tickets/
- https://www.remoteutilities.com/support/forums/forum5/1767-new-v7.0.0.1-eset-antivirus-warning-win32_remoteutilities.d.gen
- https://www.remoteutilities.com/download/
- https://www.remoteutilities.com/support/docs/about-msi-configurator/#Step_1:_Specifying_how_the_configuration_process_should_proceed
- https://www.remoteutilities.com/support/kb/host-service-won-t-start/#How_to_export_Windows_System_Events_log_(Windows_10)
1) is the procedure outlined in https://www.remoteutilities.com/support/docs/updating-remote-utilities/#Updating_Portable_Viewer still valid?
2) we had deployed the 6.10 host using group policy. Now we want to deploy the newer hosts, without while keeping the existing configuration. What should I select during the MSI creation wizard to accomplish this task?
3) Finally, we are thinking of first deploying the new hosts and relay server (I presume that on the relay, the new version will keep the configured users and settings). In the coming weeks we will update the portable viewer software of our teleworkers. Is that ok, or do you expect this rollout to be problematic due to incompatibilities?
Thanks in advance for all info provided.
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1) Yes, of course.
2) In Step 4 of the configurator you select "Skip settings configuration". This will keep your current Host settings intact and only update the program files.
As always, we recommend that you never update all your Hosts at once, especially when a custom installer is involved. Instead, tread carefully and test the update on a few hosts then proceed updating clearly defined groups to ensure that everything is under control.
3)
Yes, but before you start RU server installation create a backup of your existing RU Server data files and registry entry just in case. See this KB article, the section "Where does RU Server keep its data and settings?".I presume that on the relay, the new version will keep the configured users and settings
If you could wait just a couple of days you can download and use/deploy version 7.0.0.2. This version will have some annoying bugs found in the 7.0.0.0/7.0.0.1 fixed.In the coming weeks we will update the portable viewer software of our teleworkers. Is that ok, or do you expect this rollout to be problematic due to incompatibilities?
You've covered my questions, but I think I did not phrase my question (3) correctly. What I wanted to ask is whether 6.10.x portable viewers can work ok with the new relay and the new hosts. If they could, I could postpone viewer upgrades till I'm finished with all the host upgrades on my net.
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
This is not recommended. We advise that you first update your Viewers and Server, and only then - the Hosts. That is the Hosts must be updated the last of all.What I wanted to ask is whether 6.10.x portable viewers can work ok with the new relay and the new hosts. If they could, I could postpone viewer upgrades till I'm finished with all the host upgrades on my net.
Hope that helps.
I've deployed the new relay and also some test 7.0.0.3 viewers. I'm running some problems with the latter one, so I want to do some limited testing utilizing the 7.0.0.3 host on certain systems.
In order to keep my 6.10 settings on the existing hosts (especially whether internet-id is enabled or not and, if it is enabled, to keep the same Remote ID) I've created an MSI using the online configurator on which I've basically skipped settings creation.
It seems to work great, albeit one small quirk. I see that the newest host supports the Greek language as well (I'll open a different thread for some notes on that one) which is great! However, since the new MSI uses the old settings, the host is run in English.
Which would be an easy way to alter the language and set it to Greek? I could generate a new MSI, but there are a lot of settings not shared between my hosts, so I'd have to perform a search, categorize clients and generate a different MSI for each category. And the MSI wizard does not allow me to modify only a single property.
Is language something that can be changed easily in registry? If it was I could easily run a GPO.
Or modify the MSI via Orca?
Any ideas would be helpful here.
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Thank you for your message.
You want to update some of your current 6.10 Hosts to the latest 7.0.0.3 version but keep all of their previous settings except for the preferred language, correct? In this case, when configuring the MSI package, on Step 4 - Host settings configuration select the Pre-configure radio-button and enable the General and network settings checkbox - this will invoke the Host Settings window where you can navigate to the Language tab and select Greek language. This way any remote Host you update using this MSI package keeps its previous settings - only the version and Host language are updated.In order to keep my 6.10 settings on the existing hosts (especially whether internet-id is enabled or not and, if it is enabled, to keep the same Remote ID) I've created an MSI using the online configurator on which I've basically skipped settings creation.
In case if you configure your MSI package using version 7.0.0.3 of Viewer, then in the Host Settings you should be able to select the Greek language for Host as described above. In this case, Host is updated to the latest version 7.0.0.3 and is switched to Greek language, all other settings stays intact, so you can apply this MSI package to any group of your remote Hosts.I see that the newest host supports the Greek language as well (I'll open a different thread for some notes on that one) which is great! However, since the new MSI uses the old settings, the host is run in English.
Could you please let me know what happens if you try to modify only language during the configuration process? I've just tried creating a standard MSI package with the only setting that switches Host to the Greek language and was able to update my Host settings successfully. Perhaps, you're configuring a One-Click installer or do you receive any error messages in this case?And the MSI wizard does not allow me to modify only a single property.
Hope that helps.
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Of course, we're happy to help! Please feel free to let us know if you have more questions or if you need our further assistance.
Thank you.
On a Windows 10 system with a 6.10 host and internet-id enabled I opened an admin cmd prompt and ran the installer using
msiexec /i RUT.7.0.0.3.msi /qn. I wanted to simulate installation via a GPO. I saw that the host icon disappeared fr om the tray. Additionally, under add/remove programs RU host 7.0.0.3 was listed.
I rebooted, but the RU icon did not come up. Checking at the services, there is no "Remote Utilities - Host" service listed. Trying to "Start host" from programs does nothing.
Ideas?
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