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Custom Server Security Authentication Error
Links used in this discussion
Links used in this discussion
- https://www.remoteutilities.com/support/docs/setting-up-auth-server/#Step_4:_Sign_in_on_the_Server
- https://www.remoteutilities.com/support/docs/setting-up-auth-server/#Step_1:_Create_users_and_groups
- https://www.remoteutilities.com/support/docs/setting-up-auth-server/#Step_2:_Enable_custom_server_security_and_set_permissions
Eric Stanton,
User (Posts: 2)
May 10, 2021 10:42:49 am EDT
Support level: Pro
I am attempting to setup a connection to a remote computer using Internet ID and Custom Server authentication. I have gone over the setup several times. I have removed the computer from the address book and re added. I delete the config_4.xml file on the viewer. I am still getting Customer Server Authentication Error when I attempt to connect. I have logging on.
This is the log from the viewer.
10-05-2021__14:24:24__908 InetConnection #146573. [computer name] - detection of the direct route - finished.
10-05-2021__14:24:24__911 InetConnection #146573. Connect success. [computer name] connected to ID server: [ID server IP address].
10-05-2021__14:24:24__911 Connection #146573. Connection to "[computer name]" established. Mode: <Authorization>.
10-05-2021__14:24:24__913 Connection #146573. Connection to "[computer name]". Security check - OK. Mode: <Authorization>.
10-05-2021__14:24:33__763 Context #146573 removed. Mode: <Authorization>.
This is the error on the host
Exception: Error TMyOpenSSLSocket.ReadStream. (EMyOpenSSLException).
I am new to remote utilities, and am very excited to get this setup. I have been reading documentation for a couple days. I am stuck. When I can prove this works, we are going to purchase.
This is the log from the viewer.
10-05-2021__14:24:24__908 InetConnection #146573. [computer name] - detection of the direct route - finished.
10-05-2021__14:24:24__911 InetConnection #146573. Connect success. [computer name] connected to ID server: [ID server IP address].
10-05-2021__14:24:24__911 Connection #146573. Connection to "[computer name]" established. Mode: <Authorization>.
10-05-2021__14:24:24__913 Connection #146573. Connection to "[computer name]". Security check - OK. Mode: <Authorization>.
10-05-2021__14:24:33__763 Context #146573 removed. Mode: <Authorization>.
This is the error on the host
Exception: Error TMyOpenSSLSocket.ReadStream. (EMyOpenSSLException).
I am new to remote utilities, and am very excited to get this setup. I have been reading documentation for a couple days. I am stuck. When I can prove this works, we are going to purchase.
Pauline,
Support (Posts: 2830)
May 12, 2021 6:08:10 pm EDT
Hello Eric,
Thank you for your message and sorry for the late reply.
Could you please let us know the following information:
1. Are you able to sign in on the RU Server in your Viewer?
2. Do you have a "Force custom server security" checkbox enabled in the user's settings on the Server side?
3. Were the permission for your user added as a permission for a group or for a user only?
4. Last but not least, please double-check that this user or group are granted access in the Host settings as described here.
Looking forward to your reply.
Thank you for your message and sorry for the late reply.
Could you please let us know the following information:
1. Are you able to sign in on the RU Server in your Viewer?
2. Do you have a "Force custom server security" checkbox enabled in the user's settings on the Server side?
3. Were the permission for your user added as a permission for a group or for a user only?
4. Last but not least, please double-check that this user or group are granted access in the Host settings as described here.
Looking forward to your reply.
Eric Stanton,
User (Posts: 2)
May 18, 2021 3:23:20 pm EDT
Support level: Pro
Didn't see your reply until now. I removed everything completely, and started over stepping one step at a time.
It is working now.
It is working now.
Pauline,
Support (Posts: 2830)
May 18, 2021 4:25:36 pm EDT
Hello Eric,
I'm glad to hear it woks for you now!
Please feel free to post another message if you have other questions or need our assistance.
I'm glad to hear it woks for you now!
Please feel free to post another message if you have other questions or need our assistance.
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