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upgrade support level fails

magicf, User (Posts: 14)

Jun 02, 2021 6:16:18 am EDT

Hi.
I bought a Starter licence and I wanted to upgrade my support level. I upload the licence file and the response says it's upgraded to . I mean nothing written after "to" (see attaced picture) and I remained in the Free level.
Could you upgrade manually or fix the auto upgrade problem?
Thank you.

Attached Files

Pauline, Support (Posts: 2830)

Jun 02, 2021 8:48:50 am EDT

Hello,

Thank you for your message.

We've forwarded the issue to our webmaster and asked them to look into it in order to manually upgrade your support level. Sorry for the inconvenience.

I'll get back to you with an update on the issue shortly.

Pauline, Support (Posts: 2830)

Jun 02, 2021 4:52:02 pm EDT

Hello,

Thank you for your patience.

We've upgraded your support level, so now it's properly displayed as Starter. Sorry for the inconvenience.

Please let us know if you have more questions.

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