Community
Helpdesk
Links used in this discussion
Links used in this discussion
Stephen Kreyling,
User (Posts: 1)
Apr 10, 2011 4:43:46 pm EDT
Support level: Free or trial
On the helpdesk license, I could install this on a laptop to be mobile and then give clients the ability to install the server software, and I can then connect to 1 client at a time. Is this correct?
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Conrad,
Support (Posts: 2987)
Apr 10, 2011 4:53:48 pm EDT
Hi Stephen,
Yes, you can install RUT-Viewer and take the laptop with you anywhere where there's an Internet connection.On the helpdesk license, I could install this on a laptop to be mobile
Yes.and then give clients the ability to install the server software
Correct. Buying 1 Helpdesk license you can occupy 1 Internet-ID channel.and I can then connect to 1 client at a time. Is this correct?
tillithz,
User (Posts: 1)
Oct 15, 2011 3:14:50 am EDT
Support level: Free or trial
So with 1 license on that laptop, would you be able to connect to two, or three clients at a the same time? or would you have to end the one, and start the next? Also, does the Helpdesk license allow for Unattended connection?
Edited:tillithz - Oct 15, 2011 3:19:57 am EDT
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Conrad Sallian,
Support (Posts: 2987)
Oct 15, 2011 4:42:22 am EDT
Hello,
Thanks for your questions.
Thanks for your questions.
Yes, you'll be able to connect to several clients simultaneously. We don't limit the Helpdesk license in that way.tillithz wrote:
So with 1 license on that laptop, would you be able to connect to two, or three clients at a the same time? or would you have to end the one, and start the next?
Yes.Also, does the Helpdesk license allow for Unattended connection?
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad Sallian,
Support (Posts: 2987)
Oct 31, 2012 1:34:16 pm EDT
UPDATE: We have simplified our licensing even more. Now if you purchase a commercial license you only need to choose a preferred pricing model: per operator or per remote PC. Program functionality is the same for both pricing models (i.e. full functionality of Remote Utilities).
Here's license calculator.
Here's license calculator.
nikkil,
User (Posts: 46)
Nov 23, 2012 10:07:40 am EST
Support level: Free or trial
Thanks for the confirmation. So for pro license, it's only good for one PC? Please correct me if I'm wrong.
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Conrad Sallian,
Support (Posts: 2987)
Nov 23, 2012 11:44:27 am EST
Hi Nikkil,
Not exactly. :) The Pro (or rather Commercial license, as we call it) is good for as many PCs as you purchase the license for.
If you purchase the license on a "per remote PC" basis for, say, 100 remote machines, then you can install and register the Host on 100 remote machines.
If you would rather prefer to pay on a "per operator" basis, then you need to pay only for the number of admin machines (Viewer machines) that will be working simultaneously. The number of remote installations will be unlimited.
Here's our license calculator. Play with it and you will see what I mean.
Thanks!
Not exactly. :) The Pro (or rather Commercial license, as we call it) is good for as many PCs as you purchase the license for.
If you purchase the license on a "per remote PC" basis for, say, 100 remote machines, then you can install and register the Host on 100 remote machines.
If you would rather prefer to pay on a "per operator" basis, then you need to pay only for the number of admin machines (Viewer machines) that will be working simultaneously. The number of remote installations will be unlimited.
Here's our license calculator. Play with it and you will see what I mean.
Thanks!
* Website time zone: America/New_York (UTC -4)