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norton internet security problem
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Links used in this discussion
tdm,
User (Posts: 2)
Dec 16, 2016 5:58:44 am EST
Support level: Free or trial
hello,
norton internet security is telling me that the latest version (6.5.0.8) of both "Agent" and "Portable Viewer" are not trustworthy (have bad reputation).
thanks for help
norton internet security is telling me that the latest version (6.5.0.8) of both "Agent" and "Portable Viewer" are not trustworthy (have bad reputation).
thanks for help
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad,
Support (Posts: 2987)
Dec 16, 2016 8:50:12 am EST
Hello,
Thank you for reporting this. We have already contacted Norton regarding this issue. Hopefully, they will take the necessary measures and remove the false positive asap.
Thank you for reporting this. We have already contacted Norton regarding this issue. Hopefully, they will take the necessary measures and remove the false positive asap.
P A,
User (Posts: 7)
Jan 08, 2017 8:39:55 am EST
Support level: Free or trial
Hi
I'm getting the same issue. Has any progress been made in resolving the issue?
Thanks
PA
I'm getting the same issue. Has any progress been made in resolving the issue?
Thanks
PA
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad,
Support (Posts: 2987)
Jan 08, 2017 11:38:57 am EST
Hello PA,
Back in December we received a response from Symantec, see below. They said they removed the detection but it could be that it is back again. We will check that out. Thank you for letting us know.
Back in December we received a response from Symantec, see below. They said they removed the detection but it could be that it is back again. We will check that out. Thank you for letting us know.
In relation to submission 12613.
Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:
File name: agent.exe
MD5: 6e8f173ac4686a122b2a599821f63d8d
SHA256: e41f8f603ef2292f8f9b18c40ae167243f4180fa835bbf67c3d533348d2e7e32
Note: Whitelisting may take up to 24 hours to take effect via Live Update
P A,
User (Posts: 7)
Jan 08, 2017 12:49:03 pm EST
Support level: Free or trial
Hi Conrad
Thank-you for your quick response.
The error is occurring as I am unzipping the file. Norton comes in,to check the file and then deletes it - so I do not even get a chance to run it. The Host app. install unzips and installs just fine.
PA
Thank-you for your quick response.
The error is occurring as I am unzipping the file. Norton comes in,to check the file and then deletes it - so I do not even get a chance to run it. The Host app. install unzips and installs just fine.
PA
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad,
Support (Posts: 2987)
Jan 09, 2017 2:46:59 pm EST
Hi PA,
By zip file you mean this one, the main "package" on the download page, correct? This is in fact just Viewer and Host zipped in a single file for convenience. You can as well download them separately below on the page.
Anyway, we'll take a look and contact Symantec regarding this issue.
By zip file you mean this one, the main "package" on the download page, correct? This is in fact just Viewer and Host zipped in a single file for convenience. You can as well download them separately below on the page.
Anyway, we'll take a look and contact Symantec regarding this issue.
P A,
User (Posts: 7)
Jan 10, 2017 6:41:19 pm EST
Support level: Free or trial
Hi Conrad
Apologies for tje delay.
Yep it's the ZIP file. I unzipped and ran viewer6.5.msi
Apologies for tje delay.
Yep it's the ZIP file. I unzipped and ran viewer6.5.msi
P A,
User (Posts: 7)
Jan 16, 2017 1:22:29 pm EST
Support level: Free or trial
Hi
Has there been any update on this?
PA
Has there been any update on this?
PA
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad,
Support (Posts: 2987)
Jan 17, 2017 3:39:52 pm EST
Hello PA,
Here is a message from our "antivirus specialist" whose task is to deal with these detections and contact a/v companies:
Here is a message from our "antivirus specialist" whose task is to deal with these detections and contact a/v companies:
Symantec replied back and informed me that the issue has been resolved. Can you confirm with the users?
tdm,
User (Posts: 2)
Jan 18, 2017 3:42:29 am EST
Support level: Free or trial
hello,
now "agent.exe" is "trusted" and "rutview.exe" (portable viewer) has good reputation.
thanks for help Conrad.
now "agent.exe" is "trusted" and "rutview.exe" (portable viewer) has good reputation.
thanks for help Conrad.
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