Community

RutView.exe Deleted! for version 6.6.03

Eric Pallozzi, User (Posts: 3)

Apr 03, 2017 11:44:48 am EDT

Hello, I am using windows 7 and I upgraded from the viewer version 6.3.

Issue: everything was working fine when I installed on the 30th of March. But today 4/3 all of a sudden I click on the shortcut and it tells me the rutview.exe file is missing?

I submitted a ticket for this issue. Also Microsoft Security Essentials says the rutview.exe is a Trojan Virus. I suspect my computer automatically deleted it during a scan. Which is why I couldn't open it today.

Please advise.

Edited:Eric Pallozzi - Apr 03, 2017 11:57:36 am EDT

Josh M, Support (Posts: 11)

Apr 03, 2017 12:11:29 pm EDT

Support level: Free or trial

Hi Eric,

We just recently contacted Microsoft in regards to the false positive, can you confirm if you're using the latest version of MS Essentials and try re-downloading/installing RU? If the issue still arises let me know.

Thanks!

Conrad, Support (Posts: 2991)

Apr 03, 2017 12:49:08 pm EDT

Hi Eric,

Just responded to you via tickets as well. Let me, again, apologize for antivirus software companies and their general inability to distinguish between good and bad software. We hope this issue will be resolved soon.

Submit a reply

^* Website time zone: America/New_York (UTC -4)