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External Exception C6 , 1 , 90
William Sherman,
User (Posts: 2)
Mar 21, 2021 12:25:50 pm EDT
Support level: Free or trial
Hello! The only way I am able to connect to any of my PCs from my Samsung Galaxy S10e (Android 11) is if I set the default settings to one computer using RU's ID server (normally I use custom ID server). If I try to change anything in the connection properties, even the name, I usually get External Exception C6, 1, or 90 errors.
When I don't get the External Exception errors, I am still unable to connect (except when setting default as above). I run a custom ID server but I usually use direct connect with port forwarding using IP address. I've tried using IP, DNS, using custom ID server Internet-ID, and RU's ID server, using WiFi and cellular connection... all fail to connect.
I still love RU, of course. My computer connections work great! I love that I can create custom ID server and have stand-alone applications.
Thank you!
When I don't get the External Exception errors, I am still unable to connect (except when setting default as above). I run a custom ID server but I usually use direct connect with port forwarding using IP address. I've tried using IP, DNS, using custom ID server Internet-ID, and RU's ID server, using WiFi and cellular connection... all fail to connect.
I still love RU, of course. My computer connections work great! I love that I can create custom ID server and have stand-alone applications.
Thank you!
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Pauline,
Support (Posts: 2830)
Mar 22, 2021 5:48:08 pm EDT
Hello William,
Thank you for your message.
Could you please let me know if you use the latest version of mobile Viewer (for Android it's version 12.01)? I will forward the issue to our developers to see if we can reproduce it.
Looking forward to your reply.
Thank you for your message.
Could you please let me know if you use the latest version of mobile Viewer (for Android it's version 12.01)? I will forward the issue to our developers to see if we can reproduce it.
Looking forward to your reply.
William Sherman,
User (Posts: 2)
Mar 22, 2021 7:22:38 pm EDT
Support level: Free or trial
![](/upload/forum/avatar/c42/2020_11_06_0000.png)
Pauline,
Support (Posts: 2830)
Mar 23, 2021 11:29:11 am EDT
Hello William,
Thank you for your clarification.
I'll forward the issue to our developers to see if we can reproduce it and add a fix for it in our future updates. Sorry for the inconvenience.
I'll keep you updated on the issue.
Thank you for your clarification.
I'll forward the issue to our developers to see if we can reproduce it and add a fix for it in our future updates. Sorry for the inconvenience.
I'll keep you updated on the issue.
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