Steven Coleman's community posts

In my case the address book was still on the RU server in the "C:\Program Files (x86)\Remote Utilities - Server\data" folder, it just appeared to be blank in the Address Book Manager. When I disabled the "Auto import" feature and restarted the RU server everything started to work again. The issue I had was fixed in RU server version 2.7.5.0.

Yes that's probably the issue since the Android client currently does not have that option. Forgot that I had it set on the server but it's a requirement for security purposes.

Hopefully the next version of the Android client comes out soon with this feature included.

It works when using your connection server, but will not work when using my connection server. However my connection server works fine with the Windows clients just not with Android.

I have a Pixel 2 running Android version 9. On install the application prompts it may not be compatible with my version of Android. Are newer versions of Android supported?  

All my connections fail with a connection refused error. I use a RU server which is running the latest version 2.7.5.

Any update on when the improved Android client with address book support will be available?

I send an email to support@remote-utilities.com with a link to download the registry key export and files you requested.

I think I found the issue.  When I enable "Auto import" the next time I restart the server service the address book manager is blank and I can't access my address books.  When I don't use "Auto import"  or clear the feature quickly after restarting the server service my address books appear and work as expected.

I think there is a bug with applying  security groups/users to an address book in combination with enabling Auto import.

Conrad,

Do you need more information to help solve this issue? I can send you my address book .xml and log files if that helps. I really want to purchase the Pro  license but I can't without a working central address book management solution.

Also not sure if it makes a difference, but I also have users and groups assigned to the different address books to limited access to certain configured connections within the address book.  I current only have 3 users configured. 1 admin that has rights to every connection and 2 users that only have rights to specific address books and connections.

Restarting the Admin panel (InternetIdAdmin.exe) never resolves the Address Book issue. Restarting the service (InternetIdService.exe) gives you access to the address books for about about 30 seconds - 1 minute. After that time you can't edit it anymore and it goes blank again if you exit and go back into the address book manager.

The sync breaks as well from the viewer. You can't sign in to the server anymore when the address books show up blank on the server.

I created three address books on the server. Two books have 4 connections each and one book has no connections configured.