R G's community posts


Offline Connections When Viewer is Using LAN/Cable Internet

R G, User (Posts: 2)
Aug 07, 2019 12:08:44 pm EDT
Support level: Free or trial
I just did, thanks for your reply!!
Edited:R G - Aug 07, 2019 12:09:07 pm EDT

Offline Connections When Viewer is Using LAN/Cable Internet

R G, User (Posts: 2)
Aug 07, 2019 11:09:50 am EDT
Support level: Free or trial
Hi

long story short, host is connected via wifi and I can connect to it via wifi with no issue. but when I go to work and connect the viewer to the LAN/Cable internet the host connection goes offline. I tried all the scenarios mentioned in the troubleshooting page nothing works. although I'm using Internet-ID for connection, it seems the my work place internet (LAN/Cable) somehow blocking the incoming data!!   any ideas how to bypass this issue?

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