dateno1's community posts

It hasn't any RU Server Log or Registy Keys

System Event Viewer Log was sent by mail (by @naver.com, not @chol.com)

All logs from New VM (not old VM)

Pauline wrote:

Hello,

Could you please clarify if RU Server worked on the same VM prior to updating it to version 3.3.5.0? If yes, then could you please double-check that the system running on your VM is a 64-bit OS as it's mentioned in the System Requirements on this page?

Looking forward to your reply.

All work well with v3.3.2.0

Upgrade 3.3.2.0 -> 3.3.5.0 = Crash
Remove 3.3.2.0 -> install 3.3.5.0 = Crash
Create new 7 x64 VM -> install 3.3.5.0 = Crash
Create new 8.1 x64 VM -> install 3.3.5.0 = Crash
(10 x64 not tested yet but maybe same result)

Remove 3.3.5.0 -> install 3.3.2.0 = All work well again

Pauline wrote:

Hello,

Thank you for your message.

In this case, could you please send us the latest RU Server log files for a review? You can send the files to  support@remoteutilities.com .

Looking forward to your reply .

It crashed at run

No log created (I can't run any entry (Include Configuration (It mean I can't change log setting) )

Pauline wrote:

Hello,

Thank you for your message.

Could you please clarify if you have any antivirus software installed on your machine where the issue occurs? If this is the case, please try adding the RU Server installation folder to the exception list as described in this guide and see if this helps to resolve the issue. Please note that you may also need to reinstall your RU Server - you can try backing up its data as described here and then preforming a complete uninstallation following this guide.

Hope that helps.

It hasn't any Antivirus or Windows Defender (Not included on Windows 7)

Even Reinstall Windows&RU Server same result

It seem New version RU Server not compatible with Synology VMM (or Old CPU)

All work well with VMWare but I want to use resource on my NAS

3.3.5.0 is OK but 3.5.5.0 is crashed

OS : Windows 7 Enterprise x64 ko-KR@Synology v7.2.1-69057
Test Method : Create VM -> Install Guest Tool&Reboot -> Install RU Server

Windows is completely Updated (~2020.01)

but v3.5.5.0 worked on Another VM for Test on VMWare Workstation 17

Lastest (7.1.2.0) Not worked for me

but 7.0.2.0 is OK

Server-L.png
I was update RU-Server to lastest but same result

Viewer-O.png
Old viewer work with Windows 7/8.1/10/11 but Lastest is not work with 7/10

Agent.png
All Setting is OK. (work well with old version viewer)

Server.png
Server recognize Agent

Viewer 1.png
Even lastest viewer can detect Agent (Status Online)
Viewer 2.png
but Can't connect that (Changed status Offline)

License is changed?

RU Server : Windows 7 x64 + Lastest Version (Today update&reboot) + Free License
Agent : Windows 10 x64 21TH2 + Lastest and 7.0.2.0 (Same result)
Viewer : Windows 10 x64 21TH2 + Lastest and 7.0.2.0 (Old version work) + Free License

Old version viewer work well but Lastest version is not work

when i input Internet ID on viewer it seem OK. (Display online)

but I can't connect to Agent. (Display online -> Try connect -> Display 'unable to connect Attemts Left 5~1 -> Display Offline -> Display online again -> endless loop)

I tried remove lastest and reinstall old version all work well