Will Jim's community posts

Polina,

I am able to connect via Full Control and View Modes without issue. Attached are the images of the Modes and Other Tabs. I tried logging in with another Admin account on the Domain and got a new error about a relationship. Additionally, I removed and added back the authorization account and got nowhere. When I tried to review the accounts, they had been scrambled. Could this issue be related to the Beta version I am running on the viewer and the host? I don't see this issue on another PC I connect to via RDP, that PC is running the latest stable release instead. I've emailed the logfiles to the email above.

Hi Polina,

RDP-over-ID is what I'm using. The interesting thing is that I can access other machines, except this particular one. I do no t have credentials stored in neither the RDP tab or the RDP connection settings. See attached images.

Hi Polina,

I am also seeing a password error during an RDP connection. Not sure why I am getting the error since I know my credentials are correct.

Polina,

I submitted my log files, any update on the issue?

-W

Polina,

I have been using Full Control, that's when the error happened. Tonight I tried RDP-over-ID it seems more stable than Full Control and with less lag. I am sending the logs to support to see if they can pinpoint the issue.

-W

Polina,

I have no issues with the firewall, I am able to connect without issue. The RDP errors are occurring randomly. I do have two sessions open in order to view my dual monitor setup, since this is not supported yet.

-Will

Hi Polina,

Thanks for your answers. Do you have a beta thread to upload feedback on that? Attached is an error that continues to happen ever since beta 2 was installed on our system. The connection I have is reliable and high-bandwidth.

Polina,

It turns out that the discoloration is coming from the blank screen option on my end, as soon as I disable it the display returns to normal.

Polina,

In addition to what James is experiencing I am also seeing poor image quality, see attached. Also, the mouse back/forth functions on the remote mouse are not being sent over to the host, was this ever supported?

Is there a paid version of the software? We'd like to get faster response similar to  [censored] , specially during the "work from home" period.

-Will

Hello RU Team,

Have you been able to develop a solution for the blank screen disabling the multi-monitor setup? I am also seeing the same issue when the blank screen feature is on.

-Will