Deden Zainal's community posts

Dear Support, i planned to buy some license but, can i get more information about license and program

1. i have 2 branch factory with same domain name, it is correct if i just buy 1 technician license for 20 pc (basic license) connected? and i can use that license in other pc?

2. if i just have Host license? can i remote that host without viewer license?

3. what you suggest, i have team and has their own user id windows, how can i separate every user whos login to the right windows login

thank you

Pauline wrote:

Hello Deden,

Could you please confirm if you were able to figure out the issue and it works for you now?

Please feel free to let us know if you mean something else or if you need our further assistance.

Hello Pauline

Yes, its works now.. thanks for your support...

Pauline wrote:

Hello Deden,

Thank you for the clarification.

Please note that when connecting via Direct connection or Internet-ID connection via the self-hosted RU Server, you can choose any other port that is available for you. In case if you're using Direct connection, you can change the port to a custom value in the Host Settings -> Port tab and Viewer's Connection Properties window -> Network tab.
If you use Internet-ID connection via the RU Server, you can change the Server's communication port as well by following the instructions provided on this page.

Hope that helps.

hello there..
im sorry for miss information,
my computer use software that redirect connection to internet

when im using another pc to use remote utilities software its working so well...

thank you for your support and im sorry for my wrong

Conrad Sallian wrote:

Hello Deden,

Are you connecting via our public servers or the self hosted server?

Hello Sir,

im Connecting via self hosted / not connect to internet

Conrad Sallian wrote:

Hello Paul,

Thanks for the question.

This is what our Gateway Mediation Server can be used for. You can set the port used by GMS to 443 and this will be the only port that has to be open on the Host side (an outgoing one, that is).

However, for the "vanilla" Internet ID connection, i.e. using our intermediary servers, other outgoing ports should be open, as listed in this knowledge base article https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/

Hope that helps.

Hello dear Suport,

i have already added this port into my firewall.. but still cannot access.. can you give me other port used for remote

thank you..