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One of the best remote support softwares, full of useful add-ons

Overall: It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session

Pros: We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way

Cons: to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.

Ígor S.

Consultor independiente SQL

Information Technology and Services, Self-employed

July 12, 2018

Good for monitor and controll other PC

Overall: It is a very use full apps since i can operate other PC remotely. It is not only for office use but also for parents who want to monitor their children computer activities.

Pros: This small apps is easy to install and use. Very suitable for various networking type such as home, small office and enterprises. It has almost complete feature that you need such as remote desktop, file transfer, keyboard/mouse lock and even shutdown/restart the remote PC.

Cons: It only allow a few remote PC for a trial version.

Muhamad Yusman B.

Assistant Manager

E-Learning, 501-1,000 employees

July 11, 2023

Remote Utilities

Overall: Great!

Pros: Ease of use / functionality/ free for small users / good documentation

Cons: None that I can see so far. It meets my needs.

Alternatives Considered: TeamViewer

Reasons for Choosing Remote Utilities: Superior for small users... ie affordable!

Erica D.

Senior Technical Writer

Writing and Editing, Self-employed

May 21, 2019

I am not tech savvy

Pros: This was extremely easy to set up. It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running. It worked exacly as you would expect.

Cons: It feels a bit old thoughout the UI, but don't think for a second that it's outdated. This thing is packed with the features you would need to access other computers, servers remotely.

Dan V.

Owner

July 24, 2018

Convenient experience

Overall: Very easy to use and easy access to all computer.

Pros: Easily access all computer by using this.

Cons: Nothing everything I like to use this application.

Sean J.

IT SUPPORT

Information Technology and Services, 1-10 employees

August 29, 2024

Frankly, it just can't get much better than this!

Overall: Close to perfect!

Pros: Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...

Cons: The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.

John H.

Owner

Information Technology and Services, Self-employed

April 20, 2019

Very Satisfied Customer

Overall: It's made a huge difference to our operation at a minimal cost.

Pros: For US$99 for a lifetime licence this software is extremely beneficial. Probably repaid my saved travel costs in the first couple of months. Has added a few layers of convenience and flexibility to our operation.

Cons: the User Interface is very basic in terns of graphics display but that also means it's easy and uncluttered.

Alternatives Considered: LogMeIn and MyPCBackup

Reasons for Choosing Remote Utilities: Initially on price comparison. It has proven to be excellent value for money.

scott L.

Radio Station President

Broadcast Media, 11-50 employees

September 16, 2022

My experience with Remote Utilities for support

Overall: It has just been very good. Easy for client to install the host side. Seems to handle multiple screens and various screen sizes pretty well. Sometimes a connection to a specific machine might be a little glitchy, but that's to be expected when you are trying to match operating systems, screens, screen sizes, etc. For example, I have one client where for some reason some of the colors on his screen don't appear on mine! Maybe it is the Theme he is using or something like that, but I've never seen this with any other client (and no issue with same client on a prior machine).

Pros: As the "viewer"/remote, I can get complete access to a Host machine, which is important as I do software support. It supports multiple screens (I can independently see each screen or all at once), and I can upload/download files as needed. Depending on their situation, the client can have the host always on (convenient for me to make late-night updates), or use the Agent so they are only on-line on-demand (a little safer perhaps).

Cons: Well, there is a free version which just limits (to 10) how many stored host connections you can have (no loss of functionality). I use a paid version so I can get up to 20 connections. I'd like a few more connections, but the cost of moving-up to next level isn't worth it.

Mark L.

President

Computer Software, Self-employed

November 08, 2024

Last Hope for Linking Older OS

Pros: Remote Utilities is now, from my research, the only remote app that accomodates users of older operating systems. I downloaded all of them, and they all warned, that their program does not support the OS I am still using. I desktops with Windows 11, but need to maintain files and programs using the Microsoft Vista OS. ONLY Remote Utilities has supported users like me.

Cons: I believe the purchase price is a high for the nature of the program, but, since I need the features, I paid the price.

Reasons for Choosing Remote Utilities: The only one supporting Microsoft Vista.

Arthur B.

PRESIDENT, CEO

Real Estate, 1-10 employees

September 29, 2023

Great value for money remote management software

Overall: Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.

Pros: Free option for startups for supporting up to 5 computers that are stored in the remote client. This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.

Cons: Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.

Sean J.

Labour Hire Employee

11-50 employees

June 27, 2018