Remote Utilities Blog

Ticket-based technical support system

We have introduced a new system for creating and managing support requests that you send to us. Now, in order to send a support ticket you need to register on the site - it's free and only requires a valid e-mail address. Then you should navigate to My Tickets and create a ticket by clicking on the Create New Ticket button.

One of the benefits of the new system is that you can now track/view all your support tickets in one place, on the My Tickets page. From there you can review and edit your existing tickets, create new ones and close a ticket when the issue has been resolved.

We would appreciate it if you could send us your feedback and suggestions.

Thank you!

Tips and Tricks for Running a Remote Desktop

How experienced are you when it comes to your remote desktop? Many people are finding the technology easier to navigate than it used to be, and it is certainly becoming the industry standard for many companies. However, there are always new, useful tips and tricks out there to learn. Some shortcuts and suggestions that might be able to help you in your remote work are presented below.

Continue reading

Getting to Know the Ethernet Protocol, Present and Future

How many different “Nets” are there? Although there are many different ways in which business networks connect to the Internet and with each other, the most popular for this day and age remains the Ethernet. An Ethernet protocol offers high-speed access at varying rates and is excellent for high-data transmissions through a network. Let’s examine the different types of Ethernet connections a provider typically offers as well as what the future holds.

Continue reading

How to Keep your Software License Costs Manageable

The good news these days is that computer users rarely have to worry about physical disks when installing software. Almost all major business software can now be installed using an executable program and either a registration key or a digital activation. The bad news is that all those software registration costs add up fast. If your business requires a lot of licensed software, how do you reduce those costs? Here are a few simple solutions to help you out.

Continue reading

The Best Mobile Devices for Business Use

Who doesn’t use a mobile device these days? Even if somebody doesn’t have a smartphone or tablet, it’s only a matter of time before they get one. The modern work environment almost always requires some sort of mobile device for remote networking purposes. But which machines are the very best for business on the go? While the answer depends partly on the needs of your company, there are certain devices that tend to be better than the rest.

Continue reading

Windows 8: To Convert or not to Convert?

There’s bound to be controversy whenever Microsoft introduces a new version of Windows. People complain about the new interface, about compatibility issues, and more. However, the controversy usually dies down after a while as consumers and businesses alike make the switch. Windows 8, on the other hand, has now been out for a year and a half, and the debate about it is still hot. When looking at your own business, is converting to the new Windows worth it?

Continue reading

A Top-Down Look at FTP Servers

FTP stands for File Transfer Protocol and is one of the more popular ways to transfer large amounts of data fr om computer to computer. The protocol allows for a variety of different security options, making it less likely that you will experience a loss of information or a breach by hackers. Setting up a server built on FTP can involve a little bit of work, but many businesses benefit from the ease of use and rapid information transfer that such a server offers.

Continue reading

6 Facts about Remote Networking that Might Surprise You

How much do you really know about remote networking? It has become increasingly common over the past few years, but there are still a lot of myths and misinformation out there. Presented below are some surprising facts about remote networking that you might not have previously been aware of.

Continue reading

5 Cost-Effective Ways to Improve your Network’s Performance

When a car starts to handle poorly, you bring it in for a tune-up. When a computer starts to slow down, you run it through a number of cleanup processes to speed it up again. Performance problems will eventually strike your business network, even if you are using the best possible setup for your office. When those problems strike, use the tips below to help get your network back up to speed without needing to sink a lot of money into upgrades.

Continue reading

Remote Utilities 5.6 with iOS/Android support has been released

The first ever mobile version of Remote Utilities - the Viewer for iOS and Android - is available for download. You can now access remote Hosts from your mobile device. Direct and mediated (Internet ID) connections are supported. And, most importantly, the mobile Viewer is absolutely free just like the desktop Viewer.

The Windows version of Remote Utilities has also been improved. Now when you launch the RDP connection mode the program uses the native RDP client. This makes RDP sessions less susceptible to errors and interruptions. In addition, the Agent module can now handle UAC prompts, provided that it is launched under an administrator account.

We have also added 11 new languages for the interface: Arabic, Chinese (Simplified and Traditional), Czech, Danish, Dutch, Italian, Korean, Norwegian, Swedish, and Turkish.

Finally, there are a number of other fixes and improvements. Please, refer to the Release notes page for details. This update is free for all users.

Important: for the mobile Viewer to work properly, you must update the Host to version 5.6.