Upgrade Policy

Overview

Your purchase of a Remote Utilities license is a one-time payment (NOT a subscription). This purchase gives you the right to use the current major version of the software indefinitely and receive free technical support.

There are two kinds of upgrades:

• Product version upgrade. Upgrading your product installation (program files) to a newer version. This can be a major or minor upgrade depending on the new version released;
• Adding users and controlled devices. Increasing the number of available concurrent users and/or controlled devices for your license.

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Upgrading Product Version

Commercial License Owners

• Commercial license owners are entitled to a free upgrade to the next major version if less than 12 months have elapsed between the purchase date and the release date of the new major version.
• If more than 12 months have passed since the purchase date, commercial license owners can upgrade to the next major version with a 50% discount.
• Minor version upgrades are always free for commercial license owners. As long as you own a license key for the current version, you are entitled to a free upgrade to any minor version within the same major version.

Free License Users

• Free license users must obtain a new free license key for each major version they wish to use. There is no paid upgrade path for free licenses.
• Free license users can always download and install minor upgrades for the same major version without requiring a new license.

License key compatibility

License keys are not compatible across major versions. If you have a license key from a previous major version, you must upgrade your key before you can use the new product version. Use our Upgrade Form to upgrade your old license key.

For minor version upgrades, your existing license key doesn't have to be replaced or upgraded.

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Adding Users and Controlled Devices

Upgrading your license can mean one of the following:

• Adding more concurrent users to your Starter, Plus or Pro license;
• Changing your current license type (e.g. Starter) to the next highest license type (e.g. Plus). This will increase the number of available controlled devices.

License upgrade calculation

When upgrading your license, you only pay the difference between the cost of the target license and the cost of your existing license.

The license upgrade cost is calculated using the following formula:

C_U = C_TL – C_CL

where:

• C_U — upgrade cost
• C_TL — cost of target license
• C_CL — cost of current license

EXAMPLE 1

You want to upgrade your current 3-user Starter license to a 3-user Plus license, thus increasing the total number of available controlled devices from 20 to 50. In this example, the number of allowed concurrent users (3) stays the same.

Calculation:

You can upgrade from a 3-user Starter to a 3-user Plus license for $375.

EXAMPLE 2

You want to add 2 more allowed concurrent users to your 3-user Starter license, thus expanding it to a 5-user Starter license. The number of controlled devices remains the same (20) because the license type (Starter) does not change.

Calculation:

You can upgrade from a 3-user Starter to a 5-user Starter license for $158.

EXAMPLE 3

You want to upgrade your current 3-user Starter license to a 5-user Plus license, thus increasing both the number of allowed concurrent users (from 3 to 5) and the total number of available controlled devices (from 20 to 50).

Calculation:

You can upgrade from a 3-user Starter license to a 5-user Plus license for $713.

Purchasing license upgrade

In order to upgrade your license please visit our Buy upgrade form. Use the form to estimate the upgrade cost and order an upgrade key. Please note that we accept major credit cards and PayPal payments on our upgrade form.