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Blank screen with graphics card

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Jerk Mehoff, User (Posts: 1)

Apr 28, 2019 2:26:12 pm EDT

I can run viewer without a graphics card in the host system, but when I put my graphics card in the screen goes black. I can see the screen in the quick view window, but it is still black when I go to the remote in window. Both machines are windows 10.

Pauline, Support (Posts: 2869)

Apr 29, 2019 12:02:28 pm EDT

Hello,

Thank you for your message.

Please refer to this troubleshooting guide: https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

Let us know if the problem persists.

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