Hello,
Thank you for your message.
Could you please clarify if you want to connect from your laptop at home to your PC at the office using the
Direct connection?
In order to connect to the remote Host machine using the Direct connection, the Viewer and Host must be on the same LAN or VPN. Here's a relatable article on establishing a connection over LAN:
https://www.remoteutilities.com/support/docs/connecting-over-lan/You can also establish a direct connection over the Internet, but in order to directly access a Host which is located behind a router over the Internet, you must create a
port forwarding rule in the router settings on the Host side.
However, you can connect to the remote Host located behind a router easier, by using an
Internet-ID connection. Here's a guide on establishing the Internet-ID connection:
https://www.remoteutilities.com/support/docs/connecting-over-the-internet/Let me know if you have more questions.
