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Can not connect to windows 2008 r2 server

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Wayne Gaillard, User (Posts: 1)

Oct 17, 2019 7:01:06 pm EDT

I have viewer 6.10.9.0 installed on my Windows 10 laptop and Host .10.9.0 installed on my windows 2008 r2 server. The host is running and using Internet Id connection setting standard install. viewer is set up the same.
When trying to connect the viewer shows the connection is online but fails to connect to the logging saying connection attempt fails and the connection switches to offline. I have enabled all the inbound and outbound port in the windows firewall with no success. I have another connection set up between my laptop and a windows 10 machine with the same configuration and it works great. Any help would be greatly appreciated.

Pauline, Support (Posts: 2870)

Oct 18, 2019 10:54:59 am EDT

Hello Wayne,

Thank you for your message.

Please try referring to this troubleshooting article before we proceed to further troubleshoot.

If you have tried all the solutions that are listed in the article above and the issue still persists, please send us the Host logs from the Windows 2008 r2 server machine for examination. Here's how to locate the Host log files: https://www.remoteutilities.com/support/docs/host-log/
You can send the log files to support@remoteutilities.com. Please do not publish your logs on the forum as they are considered personal information.

Looking forward to your reply.

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