Community
Thumbnail Blackscreen
Links used in this discussion
adri masa,
User (Posts: 2)
Jul 21, 2020 11:55:04 pm EDT
Support level: Free or trial
i didnt know what happen in my software
- i already reboot the host
- use the most recent version
- Already checked legacy mode in host
and alot of stuff that i can found in forum
so can anyone help me out ? because when i leave the app for ~16 minutes
the thumbnail gives me blackscreen (which kinda suck)
i need a help , so when i leave the app , the thumbnail do not turn to black and keep updating the screen
- i already reboot the host
- use the most recent version
- Already checked legacy mode in host
and alot of stuff that i can found in forum
so can anyone help me out ? because when i leave the app for ~16 minutes
the thumbnail gives me blackscreen (which kinda suck)
i need a help , so when i leave the app , the thumbnail do not turn to black and keep updating the screen
adri masa,
User (Posts: 2)
Jul 21, 2020 11:55:35 pm EDT
Support level: Free or trial
Pauline,
Support (Posts: 2864)
Jul 22, 2020 1:56:00 pm EDT
Hello Adri,
Thank you for your message.
Could you please clarify if you have the Remove wallpaper checkbox enabled in the connection properties for these remote Hosts? The checkbox is located in the Connection properties window -> Additional properties tab:
In addition, please double-check if you have the Update thumbnails checkbox enabled in the Viewer Options, the View tab. You can also specify a certain interval for the connections thumbnails to be updated:
Hope that helps.
Thank you for your message.
Could you please clarify if you have the Remove wallpaper checkbox enabled in the connection properties for these remote Hosts? The checkbox is located in the Connection properties window -> Additional properties tab:
In addition, please double-check if you have the Update thumbnails checkbox enabled in the Viewer Options, the View tab. You can also specify a certain interval for the connections thumbnails to be updated:
Hope that helps.
* Website time zone: America/New_York (UTC -5)