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2 Factor Auth with new different Techs
Tibor Moldovan,
User (Posts: 1)
Oct 09, 2020 11:27:57 am EDT
Support level: Pro
I have two techs that will be working with users who are offsite. In creating the MSI installer for the host app, I do not see how to set this up for both of my techs. If I want more than 1 tech to service these machines, how do I get 2 factor to work for both of them?
Pauline,
Support (Posts: 2870)
Oct 09, 2020 2:06:25 pm EDT
Hello Tibor,
Thank you for your message.
In this scenario, you need to scan the QR-code via the 2FA app during the configuration process, i.e. on the Host settings configuration, you need to navigate to the 2-step verification tab in the Host Settings window and scan the QR-code, so this way the QR-code is added to your 2FA app.
After the Host is installed from the configured MSI installation package, your techs can access the QR-code in the Host settings -> 2-step verification tab -> Show Code - this way they can scan the QR-code, so it's added to their 2fa apps and they can authenticate from their Viewers.
Alternatively, you can also save the QR-code during the configuration process (e.g. by taking a screenshot of it) and then send it to your techs, so they can simply add the QR-code to their 2fa apps and logon to the remote Host from their Viewers.
Please note that in the case when the 2FA is enabled during the configuration process for a custom installation package, then the QR-code will be the same for all the Hosts that are installed using this installation package.
Hope that helps.
Thank you for your message.
In this scenario, you need to scan the QR-code via the 2FA app during the configuration process, i.e. on the Host settings configuration, you need to navigate to the 2-step verification tab in the Host Settings window and scan the QR-code, so this way the QR-code is added to your 2FA app.
After the Host is installed from the configured MSI installation package, your techs can access the QR-code in the Host settings -> 2-step verification tab -> Show Code - this way they can scan the QR-code, so it's added to their 2fa apps and they can authenticate from their Viewers.
Alternatively, you can also save the QR-code during the configuration process (e.g. by taking a screenshot of it) and then send it to your techs, so they can simply add the QR-code to their 2fa apps and logon to the remote Host from their Viewers.
Please note that in the case when the 2FA is enabled during the configuration process for a custom installation package, then the QR-code will be the same for all the Hosts that are installed using this installation package.
Hope that helps.
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