Hello Lukasz,
Thank you for your message.
The issue might be caused by DNS resolution problems that occur on any side of the connection or, perhaps, access to our ID servers was blacklisted mistakenly on the ISP level.
Could you please try flushing the DNS cache by executing the following command in the command-line interface:
ipconfig /flushdns
In addition, please try setting your DNS servers to
Google Public DNS servers instead of your ISPs in your TCP/IP properties and see if this helps to resolve the issue.
In case if the solutions above did not help to resolve the issue, please feel free to send us the
Host log files for examination. The Host logs can be located in the following folder:
C:\Program Files (x86)\Remote Utilities - Host\Logs\. You can send the log files to
support@remoteutilities.com.
Looking forward to your reply.
