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Exception EOleException in module rutserv/exe at 00151C47.
Links used in this discussion
- https://www.remoteutilities.com/support/kb/rfusclient-exe-and-rutserv-exe-what-are-they/
- https://www.remoteutilities.com/support/docs/installing-and-uninstalling/
- https://www.remoteutilities.com/download/beta.php
- https://www.restoro.com/
- https://www.remoteutilities.com/support/docs/agent/
- https://www.remoteutilities.com/support/docs/agent-package/
Okay thank you very much!Polina wrote:
Hello Jeremie,
Thank you for the update.
Unfortunately, we cannot reproduce this issue as it manifests itself in certain conditions only.
However, I've forwarded the issue to our development department and asked for their input on this, to see if there's something that can be done to fix the issue.
I'll get back to you with their reply soon.
Thank you for your patience.
I've checked with our developers on the issue. Could you please archive and send us the Agent's log files for examination? By default, the Agent log files are stored in the following location: C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\
Alternatively, you can locate the log files by opening Agent settings -> Logging tab and clicking Show logs folder.
You can send the archived logs to support@remoteutilities.com, so I could forward them to our developers for further investigation.
Looking forward to your reply.
I will try to obtain those log files tomorrow and send them to the email address you provided.Polina wrote:
Hello Jeremie,
Thank you for your patience.
I've checked with our developers on the issue. Could you please archive and send us the Agent's log files for examination? By default, the Agent log files are stored in the following location: C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\
Alternatively, you can locate the log files by opening Agent settings -> Logging tab and clicking Show logs folder .
You can send the archived logs to support@remoteutilities.com , so I could forward them to our developers for further investigation.
Looking forward to your reply.
Thank you,
Jeremie
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