Hello Rob,
Thank you for your message.
Unfortunately, our assistance with antivirus software related issues is very limited, as we do not have direct control over how Remote Utilities is treated by third-party security software. However, we submit false positive reports to antivirus software vendors on a regular basis.
In this case, we can only recommend the following solutions:
1. Add Remote Utilities installation folders to the antivirus software exception list as described
here.
2. In addition, we highly recommend that you or your customer submit false positive reports as well as this usually helps to speed up the resolution process.
This page provides links to submitting false-positive reports to the most common antivirus software vendors.
Hope that helps.
