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Old licence (with extension htm) no longer work

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Viorel Cristian Popovici, User (Posts: 1)

Apr 08, 2021 5:33:24 pm EDT

I have an License Key for "Remote Utilities (per operator)" bought on 11 April 2015 using my email.

That licence has the extension htm and the text starts with RUT-H.

That license no longer works on the updated Viewer versions.

I tried the "Recover Lost Key" but your website replies that my email has no keys registered.However I do have a key registered (the Operator licence key).

I also tried changing the extension from "htm" to "rlicense" but that did not work.

Could you please advise on how to use my licence on the latest Viewer editions?

I also note that every time the Viewer is updated i need to enter again the licence. Is there a way of avoiding that?

Thank you for your assistance.

Kind Regards,
Cristian

Pauline, Support (Posts: 2870)

Apr 09, 2021 11:41:04 am EDT

Hello Viorel,

Thank you for your message.

Please note that I've already replied to the ticket #4078 you've created earlier in our Ticket System in order to avoid duplication.

Please let us know if you have more questions or if you need our further assistance.

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