Community

Change user password - Server

Greg Fenty, User (Posts: 3)

May 05, 2021 7:27:21 pm EDT

When changing a user password in address manager (Users -> Edit user... -> Change password... button) the user password seems to change but the user seems to lose permissions afterwards. The user can log into the server but is unable to connect to hosts. The hosts appear online until trying to connect, timeout, appear as offline, then appear online again. It seems to be necessary to launch Configuration on the Server, remove the user from the permission-based-ID access list then add them to the list again after changing their password. Should this update automatically when a user password has been updated in Address book manager?

Viewer 7.0.1.0 (Windows 10), Server 3.0.1.0 (Windows 10)

Pauline, Support (Posts: 2870)

May 06, 2021 10:11:21 am EDT

Hello Greg,

Thank you for your message.

Yes, of course, such settings should be updated automatically. We will test this out to see if we can reproduce the issue in our environment. I'll get back to you as soon as there are any updates on this or if we will need some additional information on the issue.

Thank you.

Submit a reply

^* Website time zone: America/New_York (UTC -5)